ServiceNow Portal / Employee Center Developer

Role Summary

Design, develop, enhance, and support ServiceNow Service Portal and Employee Center experiences that make employee and customer self-service fast, accessible, and easy to use.

Key Responsibilities

• Develop and configure Service Portal and Employee Center / Employee Center Pro experiences, including taxonomy, topics, and content.
• Build and maintain pages, widgets (HTML, CSS, AngularJS client controllers, server scripts, option schemas), themes, menus, and navigation.
• Configure AI Search, catalog items, record producers, catalog client scripts, UI policies, knowledge, and user criteria.
• Configure Content Publishing, campaigns, and portal announcements where in scope.
• Configure authentication (SSO) and role-based experiences.
• Ensure responsive design, WCAG 2.1 AA accessibility, usability, and performance.
• Integrate portal experiences with ServiceNow workflows and external systems.
• Support testing, upgrades, troubleshooting, and migration from legacy Service Portal to Employee Center and modern experiences.

Required Qualifications & Skills

• 2+ years of hands-on ServiceNow portal/Employee Center development (higher for L2/L3).
• Strong HTML, CSS, JavaScript, and AngularJS skills.
• Knowledge of Service Portal widget architecture, Employee Center, and Glide APIs.
• Understanding of UX, responsive design, and accessibility standards.
• Experience with Service Catalog, Knowledge, and integrations.

Preferred Qualifications

• CSA and CAD.
• UI Builder / Next Experience skills.
• Experience migrating legacy Service Portal implementations to Employee Center.

Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.

• L1 (1-3 yrs): Configures portal pages, catalog items and content, and modifies existing widgets under guidance.
• L2 (3-5 yrs): Independently builds custom widgets, Employee Center experiences and integrations with good accessibility and performance.
• L3 (5-8 yrs): Leads portal design and Service Portal to Employee Center migrations, and sets UX, accessibility and development standards.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.