Indents: PSL312069-2 / PSL312069-3
Role: ServiceNow Platform Solution Architect
Location: Remote
Max Rate: $90-$93/hr
Experience Level: 12+ Yrs Exp.
Job Summary:
Own end-to-end ServiceNow platform solution architecture for the large-scale program with extensive knowledge in Service Catalog, ESC Portal, ITSM, SPM, Integrations, HRSD, ITAM etc.
Key Responsibilities
- Lead workshops and discussion on ServiceNow Platform & relevant integrations design & implementation
- Design the target architecture across ESC Portal, Service Catalog, ITSM, SPM, Platform, Integrations, Reporting and CSDM/CMDB
- Lead architecture and design-decision workshops with Clinical Informatics, , the Technology Business Office, Finance and governance bodies.
- Build on the discovery, design workbook, field mapping and intake taxonomy already completed, and hand the platform roster to the delivery team.
- Set standards for scoped applications, configuration-over-customization, access control, data privacy, performance and upgradeability across all workstreams.
- Own production deployment and change-approval decisions and accept completed work against written specifications and acceptance criteria.
- Provide technical direction to the Lead Developer, AI Platform Engineer, SPM Developer, Integration Developer, Reporting Developer and QA/ATF Engineer.
- Maintain architecture decision records, technical design documents
- Chair or contribute to the Platform security, architecture, AI and sourcing review gates that run from a single governance record
- Flexible to work with customers and stakeholders under CST/EST/PST timezone especially overlapping with IST hours
Required Skills and Experience
- Principal-level, full life cycle ServiceNow implementation experience, including at least one large healthcare or provider organization.
- Deep expertise across ITSM, SPM, Platform (Flow Designer, decision tables, Automated Test Framework), Integrations (Integration Hub) and CSDM/CMDB.
- Proven ability to lead architecture governance across security, AI and sourcing review boards.
- Strong stakeholder management with clinical, and Technology Business Office audiences.
- Experience with Predictive Intelligence, Virtual Agent and AI Search architecture patterns.
Certifications
- ServiceNow Certified System Administrator (CSA) - Must
- ServiceNow Certified Application Developer (CAD) - Must
- CIS-ITSM and CIS-SPM - Must
- Architecture Excellence or Certified Technical Architect (CTA) - Preferred