| Location | Houston, TX |
Experience Required:
4-10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.
Key Responsibilities:
Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows.
Lead customer workshops to identify AI and automation opportunities within ServiceNow.
Configure and deploy:
Now Assist for ITSM
Now Assist for HRSD
Now Assist for CSM
Generative AI Controller
AI Search
Virtual Agent
Agent Assist
Predictive Intelligence
Knowledge Recommendations
Build and optimize AI-driven workflows to improve employee and agent productivity.
Configure prompt engineering, AI capabilities, summarization, content generation, and recommendation use cases.
Collaborate with architects and business stakeholders to define GenAI adoption strategies.
Integrate ServiceNow with enterprise AI platforms and LLM services where required.
Configure and maintain AI Search indexes, search sources, and relevance tuning.
Support governance, security, compliance, and responsible AI implementation within the ServiceNow platform.
Develop reusable AI use cases aligned with ServiceNow and Client best practices.
Perform testing, validation, monitoring, and optimization of AI-enabled solutions.
Support production deployments and hypercare activities.
Required Skills & Qualifications:
Strong hands-on experience on the ServiceNow platform.
Experience implementing Now Assist capabilities across one or more ServiceNow products.
Strong understanding of:
Generative AI concepts
Large Language Models (LLMs)
Prompt Engineering
AI Governance and Responsible AI
Experience configuring:
Now Assist
AI Search
Virtual Agent
Predictive Intelligence
Agent Assist
Expertise in:
JavaScript
Glide APIs
Flow Designer
Integration Hub
REST/SOAP APIs
Experience creating AI-driven workflows and automation use cases.
Strong knowledge of ServiceNow platform architecture and security.
Experience with Service Portal and UI Builder.
Strong analytical, troubleshooting, and communication skills.
Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities.
Preferred Experience:
End-to-end implementation of Now Assist solutions.
AI Search implementation and relevance optimization.
Virtual Agent implementation and conversational AI design.
Knowledge Management transformation using GenAI.
Experience implementing AI use cases in:
ITSM
HRSD
CSM
SPM
ITOM
Experience integrating ServiceNow with Azure OpenAI or enterprise AI platforms.
Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cases.
Experience working in Agile/Scrum methodologies.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.