ServiceNow Legal Service Architect

Skillset Required:

• Understanding of legal processes, including contract management, legal requests, and matter management

• Understanding of integration of legal service delivery (LSD) with third party applications.

• To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.

• To have good documentation skills for effective documentation of the project related documents like – process document, functional requirement specification document (FRS), test cases, training decks etc.

• To have knowledge on Microsoft visio for designing process workflows

• Expertise in Excel reporting

• Exceptional Customer service skills and client focus

• Coordination, negotiation, and persuasion skills

• Ability to work with all levels of client and internal resources

• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

• To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.

• Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable.

• Certification in ServiceNow Legal Service Delivery is a plus.

Roles and Responsibilities:

• To plan, implement and manage end to end project involving ServiceNow LSD

• Developing solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices

• Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization.

• Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.

• Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.

• Providing training and support to end-users on how to use the ServiceNow LSD platform.

• Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.

• Knowledge of Legal terminology is desired.

Prior experience of law firm or legal department of companies is preferable.