ServiceNow ITSM Reporting and Analytics

Technology Service Integration is seeking an experienced ServiceNow ITSM Reporting and Analytics Consultant to accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform.

Responsibilities:

• Accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform.
• Work directly with the Technology Service Integration team to establish a sustainable reporting framework that uses ServiceNow as the primary system of record and reporting platform.
• Design, configure, implement, and operationalize reporting and analytics capabilities within ServiceNow while developing long-term internal capability through mentoring, documentation, and knowledge transfer.
• Accelerate internal ServiceNow reporting and analytics capability through hands-on delivery and knowledge transfer.

Qualifications:

Requirements:

• ServiceNow Certified Implementation Specialist - Platform Analytics certification, or the current ServiceNow certification
• 5+ years of hands-on experience implementing reporting and analytics solutions within ServiceNow, with demonstrated experience in the following areas:
  • Advanced report development, dashboard administration, scheduled reporting, drilldowns, and role-based reporting.
  • Indicator development, KPI configuration, analytics administration, dashboard development, executive scorecards, and data collection strategies.
  • Indicator creation and maintenance, scorecard development, breakdown configuration, targets, trend analysis, and forecasting.
  • Executive dashboards, operational dashboards, interactive analytics, and service-performance reporting.
  • Data validation, calculation logic, reporting accuracy, cross-table analysis, and identification of quality gaps that affect reporting trust.
• Led or materially contributed to at least two enterprise ServiceNow analytics implementations.
• Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function is preferred.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No