ServiceNow ITOM Sol Architect

• Positions: ServiceNow ITOM Sol Architect
• Location: TX (Austin, Dallas); NYC (NY); Chicago, IL; Portland (OR); Seattle (WA)
• Client Name / Domain: DX
• Rate: $80/Hour on C2C ALL INC.
• Employment Mode: Contract / Corp-to-Corp
• Contract Duration: 6+ mos. Contract
• Experience: 14+ years
• Skills: ServiceNow ITSM, ITOM, Discovery, Event Management, CMDB, Service Mapping, ITIL, Customer Presentation, Flawless Communication, REST, SOAP, JDBC, MID Server, Integration Hub

Note : Client is looking for a ServiceNow Solutions Architect / Technical Consultant (ITSM, ITOM) to lead the design and implementation of ITSM and ITOM modules, including CMDB, Discovery, Event Management, and Service Mapping. Hands on Architect that is client facing and is required to be in office in one of the following locations: on-site at one of your offices, with Dallas or Austin preferred, Chicago workable, and New York, Portland, and Seattle as secondary options.

Summary

Skills and Experience

• Experience in REST/SOAP web services and API integrations.
• ServiceNow experience with a focus on ITSM and ITOM architecture and implementation.
• Strong proficiency in ServiceNow modules: Incident, Problem, Change, CMDB, Discovery, Event Management, and Service Mapping.
• Excellent communication and interpersonal skills.
• Ability to work effectively with stakeholders and IT teams to gather requirements and develop solutions.
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Certified ServiceNow System Administrator
• Mandatory / Strongly Desire
• CMDB Architecture and Data Modeling (5 years)
• CMDB alignment to CSDM (5 Years)
• Discovery / Service Mapping (5 Years)
• The core focus is the LANSweeper integration to automate your physical device load into the CMDB (servers, laptops, desktops), with the added goal of automating software application data available through that integration. Application instances and business applications are already flowing in, so this closes the loop on the physical and software side. Best practices and broader CMDB guidance are welcome, but the LANSweeper integration is the must-have.

Roles and Responsibilities:

• Lead the architectural design and evolution of the ServiceNow platform, ensuring best practices, high performance, scalability, and maintainability.
• Define and enforce architectural standards, guidelines, and frameworks for ServiceNow development and configuration.
• Translate complex business requirements into robust, scalable, and secure technical solutions within the ServiceNow ecosystem.
• Provide expert guidance on platform capabilities, limitations, and strategic roadmap.
• Oversee the technical design and implementation of new ServiceNow modules and functionalities.
• Design and optimize IT Operations Management (ITOM) processes within ServiceNow, including Event Management, Service Mapping, Discovery, CMDB, and Orchestration.
• Translate business needs into technical requirements for ITOM solutions, ensuring alignment with ITIL best practices.
• Drive the automation of IT operations and service delivery processes through ServiceNow ITOM capabilities.
• Provide subject matter expertise on ITOM concepts, leading workshops and training sessions as needed.
• Architect and oversee complex integrations between ServiceNow and other enterprise systems (e.g., HRIS, ERP, Monitoring Tools, Cloud Platforms, CMDBs, other ITSM tools).
• Define integration patterns, data synchronization strategies, and API specifications.
• Ensure data integrity, security, and performance across integrated systems. Develop and implement integration solutions using various methods (e.g., REST, SOAP, JDBC, MID Server, Integration Hub).
• Collaborate with business stakeholders, IT leadership, and development teams to understand requirements and deliver innovative solutions.

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Last Updated: May 6th, 2026

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a ServiceNow Solutions Architect / Technical Consultant (ITSM, and Service Mapping, Discovery, Event Management, including CMDB, ITOM) to lead the design and implementation of ITSM and ITOM modules