ServiceNow ITOM Event Management Specialist

Job Details

• Job Title: ServiceNow ITOM Event Management Specialist
• Location: Palm Beach Gardens, FL
• Duration: 6 months
• GBaMS ReqID: 10938640
• Primary Skill: ServiceNow ITOM – Event Management
• Experience Required: 5+ years of ServiceNow development experience

Job Description

• Implement, manage, and optimize ServiceNow Event Management processes.
• Focus on effective:
  • IT infrastructure monitoring
  • Event detection
  • Event correlation
  • Proactive issue identification
  • Incident resolution
• Collaborate with cross-functional teams to ensure effective event management, compliance, and platform optimization.

Key Responsibilities

• Understand ServiceNow Discovery scheduling and potential network impacts.
• Design and implement complex, multi-tier, multi-tenant, end-to-end solutions in high-availability environments.
• Implement, monitor, and optimize Event Management for:
  • Event correlation
  • Noise reduction
  • Proactive issue identification
• Create, implement, and modify ServiceNow Event Management solutions.
• Lead implementation of the Event Management module to enhance monitoring and alerting capabilities.
• Gather requirements from cross-functional teams and translate them into technical specifications.
• Integrate ServiceNow with third-party tools and systems.
• Create and maintain documentation for:
  • Configurations
  • Integrations
  • Workflows
• Develop and maintain:
  • Event rules
  • RegEx patterns
  • CI binding
  • Mapping
  • Transformations
  • Connector instances
  • Push and Pull integrations
• Develop and maintain various alert management and correlation rules.
• Create and maintain:
  • Flows
  • Subflows
  • JavaScript
• Automate incident creation and triggering of automation flows.
• Create and maintain ITOM dashboards.
• Conduct system testing and ensure quality assurance for developed solutions.
• Provide ongoing support for ServiceNow Event Management to ensure platform stability and uptime.
• Troubleshoot and resolve issues related to:
  • Event management
  • Monitoring integrations
  • Alert configurations
• Perform routine maintenance, including:
  • ServiceNow upgrades
  • Patching
  • Monitoring tool maintenance
• Configure and manage event rules and workflows.
• Analyze events to identify trends and patterns.
• Correlate events to reduce noise and improve alert accuracy.
• Proactively manage incidents with visibility into services at risk.
• Utilize ServiceNow Event Management capabilities such as:
  • Noise reduction
  • Alert correlation
  • Automated remediation
• Monitor events, identify issues, and escalate them to appropriate teams.

Required Qualifications

• Bachelor's degree in:
  • Computer Science
  • Information Technology
  • Related field
• Minimum 5 years of ServiceNow development experience.
• Strong focus on the ServiceNow ITOM Event Management module.
• Proficiency in ServiceNow platform development, including:
  • JavaScript
  • Scripting
  • Workflows
  • Integrations
• Strong understanding of ITOM processes and best practices.
• Experience using JavaScript for:
  • Writing rules
  • Creating and updating workflows
  • APIs
  • Other ServiceNow modules
• ServiceNow integration experience with monitoring tools such as:
  • SolarWinds
  • ScienceLogic
• Familiarity with ITIL processes and methodologies.
• Strong understanding of ServiceNow architecture and best practices.
• Excellent problem-solving and attention-to-detail skills.
• Strong communication and collaboration skills.

Soft Skills

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – ITOM (Event Management).
• Experience with ITIL best practices and frameworks.
• Familiarity with other ServiceNow modules, including:
  • ITSM
  • ITOM Discovery
  • Service Mapping