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ServiceNow ITAM SME

Georgia Tek Systems

  • CA, CA
  • 19 days ago

    Highlights

    ITAM Solution Design & Implementation Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro). Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.

    Numbers & Facts

    LocationCA, CA

    Description

    ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)
    Location: San Diego, CA (Remote)

    Experience
    • 8+ years of overall IT experience
    • 5+ years of hands-on experience in ServiceNow ITAM implementations
    • Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
    • Experience working in enterprise-scale ServiceNow environments
    Key Responsibilities
    ITAM Solution Design & Implementation
    • Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
    • Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
    • Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
    • Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
    Asset & Configuration Management
    • Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
    • Define data models, asset classes, lifecycle states, and governance standards.
    • Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
    • Drive asset normalization and software entitlement management activities.
    Integration & Automation
    • Integrate ServiceNow with:
      • SCCM/MECM
      • Microsoft Intune
      • Active Directory
      • Procurement systems (SAP, Oracle, Coupa, etc.)
      • Cloud platforms (Azure, AWS)
    • Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.
    Governance & Compliance
    • Define ITAM governance framework, policies, and operational procedures.
    • Monitor software compliance and license utilization.
    • Support internal and external audits.
    • Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
    Stakeholder Management
    • Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
    • Act as the functional and technical SME for ITAM-related initiatives.
    • Conduct workshops, training sessions, and knowledge transfer activities.
    Required Skills
    • ServiceNow ITAM (HAM Pro, SAM Pro)
    • CMDB & CSDM
    • Discovery & Service Mapping
    • Asset Lifecycle Management
    • Software License Management
    • ServiceNow Flow Designer & Integration Hub
    • REST/SOAP Integrations
    • JavaScript & ServiceNow Scripting
    • ITIL v4 Processes
    • Reporting & Performance Analytics
    Preferred Certifications
    • ServiceNow Certified System Administrator (CSA)
    • Certified Implementation Specialist – Software Asset Management (CIS-SAM)
    • Certified Implementation Specialist – Discovery
    • Certified Implementation Specialist – Service Mapping
    • ITIL V4 Foundation Certification
    Key Deliverables
    • ITAM Strategy & Roadmap
    • HAM Pro / SAM Pro Implementation
    • CMDB and Asset Governance
    • License Compliance Management
    • Integration Design & Documentation
    • Executive Dashboards & KPI Reporting
    • Process Documentation and SOPs
    Skills
    Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM
    ITAM, HAM, SAM

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