ServiceNow ITAM Business Process Consultant

Careers at LTM

ServiceNow ITAM Business Process Consultant

• Job ID: 887197
• 10 - 16 Years
• 1 Opening
• Santa Clara - California - USA

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Role description

Job Title: ServiceNow ITAM Business Process Consultant

Location: Santa Clara, CA (Remote)

Job Description:

• Collaborate with senior stakeholders to align on strategic goals document requirements and lead more complex implementations compared to Senior Business Process Consultants
• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
• Analyze current processes and workflows to identify improvement areas define measures to evaluate improvement using the ServiceNow platform and share insights with product teams and advocate leading practices
• Coach and mentor junior team members Senior BPC BPC and Associate BPC on solutioning building expertise and project challenges as they arise
• Share learnings and new practices across the BPC community
• Design processes built on ServiceNow to achieve customers desired outcomes and develop expertise related to the processes enabled by the ServiceNow platform
• Apply ServiceNow knowledge and workflow domain expertise in customer engagements to provide optimum workflows
• Design efficient workflows based on ServiceNow product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
• Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on relevant workflows
• Work with partners in a codelivery engagement bringing leading practices guidance to the customer and partner team
• Play an important part of the Now Assure offering working with ServiceNow Partners
• Support the professional development of others through means of mentoring

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 12 years progressive experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in relevant workflows
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Expert in integrating AI tools to optimize workflows drive strategy and deliver business value through platforms like ServiceNow
• Skilled in ethical AI use technical translation and stakeholder engagement across both technical and executive audiences

Skills

Mandatory Skills : ServiceNow ITAM-HAM, ServiceNow ITAM-SAM

Other details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 120,000.00 to 150,000.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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