ServiceNow IT Operations Management Solution Engineer

ServiceNow IT Operations Management Solution Engineer

Location: Remote

Duration: 12 Months

Description:

This role requires strong verbal communication, stakeholder engagement, and the ability to clearly articulate technical concepts, and operational impacts to both technical and non-technical audiences.

Candidates must be comfortable operating independently in customer-facing discussions and providing high-touch support within high-visibility enterprise initiatives.

All resumes will be carefully evaluated for demonstrated hands-on experience, technical depth, and alignment to the responsibilities outlined in the req.

Preference will be given to candidates who can clearly articulate specific project contributions, operational impact, and practical platform knowledge beyond generalized or AI-generated resume language.

Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team.

The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices. This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.

Responsibilities:

Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices

Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.

Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.

Develop and maintain ITOM data models, including data relationships and data governance

Collaborate with stakeholders to gather requirements and design solutions that meet business needs

Test and validate solutions to ensure they meet business requirements and are free of defects

Provide technical support to resolve issues and answer questions from end-users and other stakeholders

Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed

Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability

Desired Skills:

Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options

Strong knowledge of IT service management (ITSM) best practices and principles

Strong knowledge of ITOM practices and principles

Strong knowledge of CMDB and Provisioning practices and principles

Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology

Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell

Agile development methodologies, including Scrum and Kanban

Excellent communication and collaboration skills

Ability to work in a fast-paced environment and prioritize tasks effectively

Strong attention to detail and ability to deliver high-quality results

Previous hands-on Agile experience using Jira

Strong communication and stakeholder engagement skills with ability to operate independently

Ability to manage multiple priorities within fast-paced, high-visibility environments