Job Description/ Responsibilities
" Configure and develop ServiceNow IRM/GRC capabilities supporting the Archer-to-ServiceNow migration and modernization effort.
" Collaborate onsite with Client technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation.
" Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions.
" Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards.
" Support REST/SOAP integrations, IntegrationHub, import sets, transform maps, migration validation, and technical defect resolution.
" Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare.
" Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity.
" 2-4+ years of ServiceNow configuration or development experience.
" Hands-on ServiceNow IRM/GRC implementation or technical configuration experience.
" Strong JavaScript and ServiceNow scripting experience.
" Experience with Flow Designer, IntegrationHub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards.
" Ability to work directly with client technical stakeholders in an onsite delivery setting.
" Experience supporting Agile technical delivery, testing, deployment, and production stabilization.
" Minimum 4 years experience in cloud environments (AWS, GCP, OpenShift, or comparable private cloud).
Team context: 1 of 3 onsite technical engineer positions on a 13-member ServiceNow IRM technical delivery pod (3 onsite + 10 offshore) supporting Client's Archer-to-ServiceNow IRM migration.
" Experience with Claude or related AI-assisted development/engineering tooling - highly preferred.
" Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred.
" Archer-to-ServiceNow migration or broader GRC platform migration experience.
" Financial Services and regulated-enterprise delivery experience.
" ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.