The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III.
Key Responsibilities
· Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.
· Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.
· Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer.
· Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.
· Implement role-based access and data security controls within ServiceNow.
· Document development work, including data dictionaries, configuration changes, and reporting SOPs.
· Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews.
· Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.
Required Qualifications
· Bachelor's degree in Computer Science, Information Systems, or related field.
· 8 years of Progressive Experience
· 5+ years of ServiceNow development experience, including scripting, business rules, and UI configuration.
· Hands-on experience with ServiceNow Performance Analytics and Reporting.
· Working knowledge of the ServiceNow GRC, IRM, or CAM data model.
· Familiarity with cybersecurity KPIs and ATO/RMF metrics.
· ServiceNow Certified System Administrator (CSA).
Preferred Qualifications
· ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.
· Experience exposing ServiceNow data to Power BI or other enterprise BI tools.
· Background supporting federal or VA cybersecurity programs.