Highlights
Built, tested and validated production integrations between ServiceNow and third-party platforms (such as security tools) using REST or SOAP APIs, IntegrationHub and the MID Server, including authentication (OAuth, API keys, certificates) and error handling. Build integrations using IntegrationHub spokes, Flow Designer, REST and SOAP APIs, the MID Server and Service Graph Connectors, extending them with server-side scripting (JavaScript, Glide APIs) and scoped applications where needed.
Numbers & Facts
| Location | McLean, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | https://conv.com/ |
Description
Role summary
You will build, test and release the integrations and scoped applications behind our ServiceNow managed service offerings. You will connect the Now Platform to leading security technologies, validate each workflow end to end in our lab, and package the result as releasable, supportable solutions that we own. You will build reusable components for a growing portfolio, with clear standards and automated testing.What you'll do
- Build integrations using IntegrationHub spokes, Flow Designer, REST and SOAP APIs, the MID Server and Service Graph Connectors, extending them with server-side scripting (JavaScript, Glide APIs) and scoped applications where needed.
- Configure and extend partner-provided ServiceNow applications, and build custom integrations only where those applications leave a gap.
- Integrate security platforms such as backup and recovery, asset and exposure management, PKI and certificate management, and security automation tools.
- Write automated tests with the Automated Test Framework (ATF), validate end-to-end workflows in the lab, and record results as evidence.
- Manage the application lifecycle: source control, versioning, release packaging, and compatibility testing against ServiceNow family releases.
- Produce technical documentation, deployment guides and hand-off packages for Platform Operations.
- Provide time-boxed L3 escalation for our applications and integrations.
- Build demos and support lab validation events.
Required qualifications
- [8+] years of hands-on ServiceNow development, with a focus on integrations.
- Built, tested and validated production integrations between ServiceNow and third-party platforms (such as security tools) using REST or SOAP APIs, IntegrationHub and the MID Server, including authentication (OAuth, API keys, certificates) and error handling.
- Hands-on experience with ServiceNow's security and AI capabilities: at least one of Security Operations (Security Incident Response, Vulnerability Response), Integrated Risk Management, or AI features such as Now Assist and AI Agents.
- Server-side scripting (JavaScript, Glide APIs) to extend integrations and scoped applications.
- Wrote and maintained automated tests with ATF.
- Used source control and structured release practices (update sets or application repository, versioning).
- Wrote clear technical documentation that others used to deploy or support your work.
Preferred qualifications
- Experience across both ServiceNow security and AI, including AI Control Tower.
- Built integrations delivered as part of a managed or multi-customer service.
- ServiceNow Store or Built-On application development.
- Scripting outside ServiceNow, such as Python or PowerShell.
- Experience with Service Graph Connectors or CMDB data ingestion.
Certifications (desirable, not required)
ServiceNow Certified System Administrator (CSA); Certified Application Developer (CAD); ServiceNow AI credentials.What success looks like in the first 90 days
- Lab development and test instances set up to Merlin's standards, with source control in place.
- At least one partner integration built, tested with ATF and validated end to end in the lab.
- Reusable integration components documented for the next offering.
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
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