Highlights
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. " Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Position Summary:
We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD).
In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform.
You ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations.
Key Responsibilities:
" Lead client workshops to gather HR requirements, pain points, and objectives.
" Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.
" Design and document business process flows, service catalogs, knowledge articles, and case templates.
" Map business requirements to HRSD capabilities including:
o Case and Knowledge Management
o Employee Service Center
o Lifecycle Events
o Document Management
o Universal Request
o Employee Journey Management (if applicable)
" Collaborate with ServiceNow developers to translate functional requirements into user stories and test
cases.
" Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
" Support user acceptance testing (UAT) and change management for HR users.
" Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
" Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
" Drive platform adoption through stakeholder education, enablement, and process documentation.
Required Qualifications:
" Bachelor s degree in human resources, Business, Information Systems, or related field.
" 8-10 years of HR experience, with strong knowledge of HR service delivery models.
" 4+ years of experience implementing or working with ServiceNow HRSD.
" Strong understanding of:
o HR Case Management
o HR Knowledge Management
o Lifecycle Events
o HR data privacy and compliance
" Proven experience in HR process design, optimization, and change enablement.
" Excellent communication, facilitation, and stakeholder engagement skills.
" Ability to translate business needs into structured user stories or functional specifications.
Preferred Qualifications:
" Must have CSA and CAD certifications with ITSM.
" Certification on ServiceNow HRSD Implementation Specialist.
" CTA or CMA certifications are good to have
" Experience working in a consulting or HR transformation environment.
" Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
" Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems ).
" Exposure to global HR operations and multilingual/multi-region HR service delivery.
Please find the important areas which need to be covered:
1. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features)
2. Knowledge Management
3. Virtual Agent + Live Chat (Advanced Work Assignment)
4. Agent Workspace
5. Upgrade/Clone/Deployment
6. Backend/Frontend Developments
7. Reporting and Dashboard
8. Translations (UI and Data)
9. Automated Test Framework
10. HR Lifecycle Events
Mandatory Skills : Snow assist, ITSM, Creator/Creator Workflows, Configuration, troubleshooting, and production enablement
" 6+ years of hands-on experience in ServiceNow development, configuration, and administration.
" Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations.
" Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations.
" Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
" Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation.
" Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations.
" Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies.
" Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub.
" Skilled in resolving production issues, conducting root cause analysis, and driving platform stability.
" Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
" Support platform upgrades, enhancements, and ongoing optimization activities.
" Ensure adherence to ServiceNow development standards, governance, and security best practices.
" Excellent analytical, communication, and stakeholder management skills.
" ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred.
" Ability to work independently and lead configuration/development activities across multiple projects.
Skills:
For more information and other jobs available please contact our recruitment team at
Position Summary:
We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD).
In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform.
You ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations.
Key Responsibilities:
" Lead client workshops to gather HR requirements, pain points, and objectives.
" Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.
" Design and document business process flows, service catalogs, knowledge articles, and case templates.
" Map business requirements to HRSD capabilities including:
o Case and Knowledge Management
o Employee Service Center
o Lifecycle Events
o Document Management
o Universal Request
o Employee Journey Management (if applicable)
" Collaborate with ServiceNow developers to translate functional requirements into user stories and test
cases.
" Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
" Support user acceptance testing (UAT) and change management for HR users.
" Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
" Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
" Drive platform adoption through stakeholder education, enablement, and process documentation.
Required Qualifications:
" Bachelor s degree in human resources, Business, Information Systems, or related field.
" 8-10 years of HR experience, with strong knowledge of HR service delivery models.
" 4+ years of experience implementing or working with ServiceNow HRSD.
" Strong understanding of:
o HR Case Management
o HR Knowledge Management
o Lifecycle Events
o HR data privacy and compliance
" Proven experience in HR process design, optimization, and change enablement.
" Excellent communication, facilitation, and stakeholder engagement skills.
" Ability to translate business needs into structured user stories or functional specifications.
Preferred Qualifications:
" Must have CSA and CAD certifications with ITSM.
" Certification on ServiceNow HRSD Implementation Specialist.
" CTA or CMA certifications are good to have
" Experience working in a consulting or HR transformation environment.
" Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
" Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems ).
" Exposure to global HR operations and multilingual/multi-region HR service delivery.
Please find the important areas which need to be covered:
1. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features)
2. Knowledge Management
3. Virtual Agent + Live Chat (Advanced Work Assignment)
4. Agent Workspace
5. Upgrade/Clone/Deployment
6. Backend/Frontend Developments
7. Reporting and Dashboard
8. Translations (UI and Data)
9. Automated Test Framework
10. HR Lifecycle Events
Mandatory Skills : Snow assist, ITSM, Creator/Creator Workflows, Configuration, troubleshooting, and production enablement
" 6+ years of hands-on experience in ServiceNow development, configuration, and administration.
" Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations.
" Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations.
" Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
" Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation.
" Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations.
" Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies.
" Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub.
" Skilled in resolving production issues, conducting root cause analysis, and driving platform stability.
" Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
" Support platform upgrades, enhancements, and ongoing optimization activities.
" Ensure adherence to ServiceNow development standards, governance, and security best practices.
" Excellent analytical, communication, and stakeholder management skills.
" ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred.
" Ability to work independently and lead configuration/development activities across multiple projects.
Skills:
- Strong ServiceNow platform expertise
- Experience with Now Assist
- ITSM
- Creator/Creator Workflows
- Configuration, troubleshooting, and production enablemen
- Skills:
- Strong ServiceNow platform expertise
- Experience with Now Assist
- ITSM
- Creator/Creator Workflows
- Configuration, troubleshooting, and production enablement
For more information and other jobs available please contact our recruitment team at
careers@tekfortune.com
. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.