Seeking: ServiceNow Experience Design Consultant
Who We Are:
At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead; we are the leader in ServiceNow HR solutions.
What We’re Looking For:
We’re seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with expansion into Workforce Service Delivery (WSD) and Health and Safety Service Delivery.
In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations. You’ll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design.
This position blends design thinking, platform expertise, workshop leadership, and customer enablement.
Responsibilities:
Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle
Facilitate discussions on design alternatives, tradeoffs, and risks
Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt
Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients
Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team
Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts
Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles
Mentor team members on design thinking, UX fundamentals, and principles of design concepts
Supports the Design Team Director in internal initiatives to improve skills, tools & processes
Qualifications:
5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )
2+ years of experience managing knowledge bases, content strategy, or process documentation
Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
Ability to translate client requirements into clear acceptance criteria
Excellent written and verbal communication skills
Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders
Problem-solving skills to determine solutions to user interface challenges
Highly organized with exceptional attention to detail
Ability to work in a fast-paced, dynamic design process under minimal supervision
Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)
Understanding of accessibility standards and inclusive design principles
Experience conducting or evaluating user research or usability testing
Job Details:
Location: Remote USA
Travel: Up to 15% Annually
What We Offer:
Competitive Health Benefits
401(K) with a 4% contribution
Home Office and Fitness Reimbursement
Vacation and Volunteer time
World-class co-workers with extensive ServiceNow experience
Continuous learning culture
Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.