ServiceNow Flow Designer / Automation Engineer

Our client, a Commercial Banking company, is looking for a ServiceNow Flow Designer/Automation Engineer for their Remote/Raleigh NC/Charlotte NC / Atlanta GA / Richmond VA/Wilson NC location.

Responsibilities:

• Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations
• The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.
• This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.
• The Flow Designer / Automation Engineer focuses on how work is executed-ensuring that processes are automated, standardized, and aligned to service-aware principles.
• Workflow Design & Automation Development
• Design, build, and maintain workflows using Flow Designer and related automation capabilities
• Develop reusable flows, subflows, and actions for enterprise-scale use cases
• Ensure workflows are modular, maintainable, and aligned to platform standards
• Process Automation & Translation
• Translate business and operational processes into automated workflows
• Eliminate manual coordination by automating decision points and execution steps
• Align workflows to service dependencies and operational realities
• Governance Automation & Policy Enforcement
• Embed governance rules and approval models into workflow logic
• Prevent incomplete, non-compliant, or unauthorized actions
• Enforce service ownership, lifecycle, and control requirements through automation
• Change & Incident Workflow Enablement
• Build workflows supporting change lifecycle, including validation, approvals, and execution gating
• Enable incident routing, triage, and enrichment workflows
• Use service context for accurate execution and routing decisions
• Automation Reliability & Error Handling
• Design workflows with error handling, retry, and fallback logic
• Ensure automation is resilient and safe for production use
• Define and document failure conditions and recovery approaches
• Automation Optimization & Continuous Improvement
• Monitor workflow performance and execution outcomes
• Improve workflows to reduce cycle time and eliminate inefficiencies
• Standardize automation patterns for reuse and consistency"

Requirements:

• Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities