ServiceNow Field Service Management (FSM) Architect

ServiceNow Field Service Management (FSM) Solution Architect

Location: Remote

Employment Type: Full-Time

Job ID: 00069487621

About the role:

As a ServiceNow Field Service Management (FSM) Solution Architect, you will make an impact by designing and delivering scalable ServiceNow FSM solutions that optimize field operations, asset management, and service delivery for enterprise clients. You will be a valued member of the ServiceNow Consulting Practice and work collaboratively with business stakeholders, product owners, developers, and technology teams to drive digital transformation and operational excellence.

In this role, you will:

• Lead the design and architecture of ServiceNow Field Service Management (FSM) solutions to support complex business and operational requirements.
• Collaborate with client stakeholders and product owners to define solution roadmaps, requirements, and implementation strategies.
• Design end-to-end FSM capabilities including work order management, scheduling and dispatch, inventory management, asset management, contractor portals, mobile experiences, and self-service portals.
• Architect integrations between ServiceNow FSM and enterprise applications, including ERP, vendor, supplier, and third-party systems.
• Translate complex business processes and requirements into scalable, sustainable ServiceNow solutions.
• Develop technical blueprints, architecture documentation, integration designs, and data mapping specifications.
• Partner with development, testing, and delivery teams to ensure successful implementation and adherence to ServiceNow best practices.
• Lead architecture workshops, technical design reviews, and stakeholder discussions throughout the project lifecycle.
• Establish and govern technical standards, solution quality, and platform scalability across engagements.
• Mentor developers and consultants while providing technical leadership and guidance.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

What you need to have to be considered:

• 10+ years of experience in ServiceNow development, solution design, and architecture.
• Proven experience designing and implementing ServiceNow Field Service Management (FSM) solutions.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) certification.
• Experience leading discovery sessions, architecture workshops, and stakeholder engagements.
• Strong expertise in ServiceNow integrations, including API-based, middleware, and enterprise application integrations.
• Experience creating technical architecture documentation, integration specifications, and data mapping artifacts.
• Excellent communication, leadership, and consulting skills.

These will help you stand out:

• Experience integrating ServiceNow FSM with ERP platforms such as Oracle EBS, SAP, or similar enterprise applications.
• Expertise in mobile workforce management, dispatch optimization, and field operations transformation.
• Experience designing contractor, supplier, or partner-facing ServiceNow portals.
• Knowledge of asset management, inventory management, and service operations best practices.
• Experience mentoring technical teams and leading large-scale ServiceNow transformation initiatives.
• Strong understanding of enterprise architecture and digital transformation strategies.

Salary and Other Compensation:

Applicants will be accepted till 9/03/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $120,000 - $135,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

Apply Now!

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About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.