Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. The ideal candidate will have a minimum of ten (10) years' experience working in IT, five (5) years of software development experience, the ability to collaborate with diverse stakeholders across our enterprise and familiarity with ServiceNow.