ServiceNow Developer - Senior

The ServiceNow Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for ServiceNow integration and automation.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
• Reviewing and publishing configuration management reporting.
• Reviewing and maintaining the health of the CMDB.
• Reviewing and maintaining the health of CDMB related integrations.
• Other tasks as required in support of the ServiceNow tool.

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.

• Bachelor's degree in related field or equivalent experience.

• 8 years of experience in IT support or related field, preferability in software development or configurations.

• 5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferability using ServiceNow.

• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.

• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.

• Demonstrated understanding of ITSM processes.

• Common Service Data Models (CSDM):

• Classification and Class dependencies

• Model Category Forms

• Asset/CI Synchronization

• CMDB Identification and reconciliation Engine (IRE).

• Data Sources and Integrations - Support Integrations with multiple complex data sources:

• MECM/SCCM/Intune

• Implementation and maintenance of Service Graph Connector (SGC)

• ServiceNow Discovery

• Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions

• Tenable

• ADEX

• Proprietary sources

• Baseline CMDB.

• CMDB Schema Model.

• CMDB Health Management:

• Logical controls of multiple source data ingestion

• CI remediation

• Duplicate Cis

• Query Builder

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.).
• ITIL v4 certified.
• ServiceNow Developer certification.
• Familiarity with SaaS and Cloud technologies.
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
• Service Management or Service Dependency Mapping Tools Configuration Management.
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
• Sunflower Asset Management Solutions.
• ITOM Visibility.
• ITOM Health.
• Service Mapping.
• Business Applications.
• Vulnerability Response.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.