ServiceNow Developer

Role: ServiceNow Developer

Location: Richardson, TX

Duration: Long Term Contract

Job Overview
We are looking for an experienced Service Developer – ServiceNow to design, develop, integrate, and enhance enterprise solutions on the ServiceNow platform.
The ideal candidate will have strong hands-on experience with ServiceNow development, integrations, custom scoped applications, ServiceNow SDK/NOW SDK, ServiceNow Fluent, REST APIs, and JavaScript, along with experience leveraging AI-assisted development tools such as Now Assist, Build Agent, Cloud-based AI platforms, or similar tools.

Key Responsibilities
• Design, develop, configure, test, and deploy scalable ServiceNow solutions following SDLC and enterprise development standards.
• Develop and maintain custom scoped applications on the ServiceNow platform.
• Build and support ServiceNow integrations using REST APIs and third-party applications.
• Leverage the ServiceNow SDK (NOW SDK) to develop, package, and deploy scoped applications using local development tools such as VS Code.
• Use ServiceNow Fluent and modern CLI-based development approaches for application development.
• Leverage Now Assist for Creator and AI-assisted development tools to accelerate coding, workflow creation, automation, and application development.
• Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, ACLs, notifications, and integrations.
• Work with stakeholders to gather requirements, understand business needs, and provide scalable technical solutions.
• Analyze existing solutions, identify risks and gaps, and recommend improvements to enhance reliability, scalability, and performance.
• Support ServiceNow upgrades by developing and executing comprehensive testing protocols and validating applications after upgrades.
• Develop and maintain reports, dashboards, import sets, transform maps, update sets, and other platform components.
• Support platform performance, monitoring, troubleshooting, and complex production issues.
• Develop and maintain technical documentation, system design documents, and operational runbooks.
• Collaborate with global development, application support, business, and technology teams.
• Mentor team members and provide technical guidance on ServiceNow development and integration best practices.

Required Skills & Experience
• 8+ years of hands-on ServiceNow development and implementation experience.
• Strong experience with ServiceNow integrations and custom application development.
• Hands-on experience with ServiceNow SDK (NOW SDK), including local application development, metadata transformation, packaging, and deployment.
• Experience with ServiceNow Fluent, server-side JavaScript, and third-party libraries.
• Strong experience with JavaScript, REST APIs, SQL, XML, AJAX, jQuery, and web-based development.
• Strong knowledge of Flow Designer, ACLs, Business Rules, Client Scripts, Server-Side APIs, and Client-Side APIs.
• Experience with ITSM modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
• Experience with Event Management, Orchestration, CSM, CMDB, Discovery, and Asset Management.
• Strong experience with REST API integrations and third-party application integrations.
• Experience with ATF, reports, dashboards, import sets, transform maps, update sets, system clones, upgrades, and testing.
• Experience developing solutions using custom scoped applications.
• Experience with MID Server configuration and ServiceNow platform troubleshooting.
• Experience leveraging generative AI/AI-assisted development tools for coding, automation, workflow generation, or application development.
• Strong debugging, troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications
• Experience with ServiceNow AI/Now Assist, Build Agent, or similar AI-assisted development platforms.
• Experience with cloud technologies and modern application development practices.
• Experience working in a banking or financial services environment.
• Experience working with globally distributed teams.
• Strong stakeholder management and communication skills.
• Ability to work independently while collaborating effectively across teams.
• Bachelor's degree or higher in Computer Science, Information Technology, Engineering, or a related field.