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ServiceNow Developer

Expert In Recruitment Solutions

  • Fort Meade, PA
  • 18 days ago

    Highlights

    Technical Experience Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions. Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.

    Numbers & Facts

    LocationFort Meade, PA

    Description

    Title: ServiceNow Developer
    Location: Hybrid - 2-3 days per week in one of these two sites
    • Fort Meade, MD
    • Hill Air Force Base, Utah (North of Salt Lake City, UT

    • Master's Degree + 6 years of experience
    • Bachelor's Degree + 8 years of experience


    Key Responsibilities
    • Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
    • Configure and support ServiceNow modules including:
      • IT Service Management (ITSM)
      • Operations Management (OMT)
      • Telecommunications Service Management (TSM)
      • Telecommunications Service Operations Management (TSOM)
    • Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
    • Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
    • Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
    • Support Configuration Management initiatives and maintain CMDB data integrity.
    • Design and implement solutions aligned with Configuration Management and governance policies.
    • Consolidate and normalize data from multiple sources into a centralized CMDB.
    • Coordinate and support ServiceNow platform upgrades, patches, and releases.
    • Troubleshoot and resolve ServiceNow platform issues and performance challenges.
    • Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
    • Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

    Required Qualifications
    ServiceNow Experience
    • Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
    • Minimum 2 years of hands-on ServiceNow development experience.
    • Experience developing, configuring, and customizing the ServiceNow platform.
    • Experience implementing and supporting ServiceNow ITSM processes including:
      • Incident Management
      • Change Management
      • Problem Management
      • Request Management
    • Experience supporting ServiceNow platform upgrades and system enhancements.

    Technical Experience
    • Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
    • Experience creating and configuring:
      • Workflows
      • Forms
      • Reports
      • Dashboards
      • Views
      • Service Catalog Items
      • Groups and Roles
    • Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
    • Experience with REST or SOAP integrations and enterprise application connectivity.
    • Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
    • Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
    • Experience troubleshooting and resolving complex platform issues.

    Additional Requirements
    • Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start)
    • Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.

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