ServiceNow Developer

ServiceNow Developer Responsibilities

Build technical business process flows inside the ServiceNow/BAW tooling/environments. Take functional and process requirements from business and technical teams and then translate them into technical workflows, processes, user entry forms, work queues, and associated human interactions inside the workflow tool. Design, develop, perform unit, system, integration, and regression testing, and then implement BAW solutions into production. Serve as a mentor to assist with cross-training staff on the best industry practices to develop BAW processes for consumption. Perform development tasks involving extracting and transferring data, as well as all associated transformations, validations, cleansing, and preparation for loading data into the applicable systems. Work on elements of large, complex installations. Develop and implement process improvements, act as an advocate for business partners, and work closely with other IT resources on space planning, monitoring, security, performance tuning, archiving, and upgrade support; Work closely with users and Management to maintain and continually improve the operations, maintenance, and documentation of the systems.

Requirements

• Bachelor's Degree in Information Technology or related discipline
• At least 5 years of experience in a technical role supporting and/or designing application technologies
• OR equivalent combination of education and work experience

Practical Experience

• Highly skilled ServiceNow Developer/Architect with deep expertise in Financial Services Operations (FSO)
• Delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration
• Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences

Key Skills

• Hands-on experience developing workflows within the ServiceNow platform, including but not limited to:
• Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments
• Advanced design and implementation of complex workflows including approvals, escalations, SLAs, exception handling, and cross-platform integrations
• Expertise in Flow Designer, workflow editor, business rules, Script Includes, UI Policies, Client Scripts, and IntegrationHub
• Deep understanding of FSO use cases including onboarding, servicing, compliance tracking, audit readiness, and operational risk workflows
• Experience in architecting high-performance, reusable, and secure solutions, following ServiceNow Best Practices and Platform Governance Standards
• Experience integrating with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, Messaging)

Preferred Qualifications

• Financial services or banking industry experience

Job Details

• This is a Direct Hire opportunity with our Kansas City, MO client
• Excellent Medical/Dental benefits and annual bonus opportunity
• H1-B Visa sponsorship is not available for this position
• No third-parties, please.