Job Description:
1. Solution Design:
- Design and develop ServiceNow solutions, including custom applications and integrations.
- Create high-level architecture and detailed design documents.
2. Implementation:
- Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, and others.o Configure and customize ServiceNow applications and facilitate the rollout of new modules and enhancements.
3. Technical Leadership:o Provide technical guidance and mentorship to development teams.o Ensure best practices and coding standards are followed.
4. Integration:
- Design and implement integrations with other enterprise systems using web services (SOAP/REST), APIs, and other technologies.
- Manage data migration and synchronization between ServiceNow and other systems.
5. Stakeholder Collaboration:o
- Work closely with business stakeholders to gather requirements and translate them into technical solutions.
- Conduct workshops and training sessions for end-users and administrators.
6. Performance Optimization:
- Monitor system performance and implement improvements to ensure optimal performance and scalability.
- Troubleshoot and resolve technical issues.
7. Detailed Description:
- Maintain comprehensive documentation of architecture, design, and implementation processes.
- Prepare and present technical proposals and reports.
- Pre-sales & Consulting:Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
- Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
- Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
- Estimating & quoting: Prepare proposals with detailed cost estimates and implementation timelines.
- Implementation & Delivery:o Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
- Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
- Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
- Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
- Post-Implementation & Support:o Knowledge transfer: Train end-users and support teams on the new ServiceNow system.
- Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
- Change management: Facilitate smooth adoption of the new system and address user concerns.
- Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.
Requirements:
1. Technical Skills:
- Extensive experience with ServiceNow platform and its core modules.
- Proficiency in scripting languages such as JavaScript, HTML, CSS, and AngularJS.
- Strong understanding of ITIL processes and best practices.
2. Experience:o Proven experience in designing and implementing ServiceNow solutions.
- Experience with ServiceNow integrations and data migration.
3. Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
- ITIL Foundation certification is preferred.
4. Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
5. Education: Bachelor s or Master s degree in Computer Science