ServiceNow Developer - DOE Naval Reactors
Axyde Analytics is recruiting a ServiceNow Developer to support the U.S. Department of Energy Naval Reactors Laboratory Field Office Mission Support Division. This position is contingent upon contract award.
Work arrangement
On-site at Bettis Atomic Power Laboratory in West Mifflin, Pennsylvania. Part-time assignment of approximately 1,040 hours per year. Personnel must provide coverage during core hours of 9:00 a.m. to 3:00 p.m. local time, Monday through Friday, with schedules coordinated within normal site operating hours.
Key responsibilities
- Design, develop, configure, test and deploy ServiceNow workflow applications.
- Configure forms, workflows, service catalog items, business rules, scripts and custom applications across ITSM and ITOM.
- Maintain technical documentation, module inventories, configuration records and development logs.
- Provide operational support, troubleshooting and corrective action for ServiceNow solutions.
- Coordinate requirements, demonstrations, testing and releases with government and contractor stakeholders.
- Provide progress documentation and bi-weekly status briefings; meet agreed delivery dates.
- Follow DOE/NNSA cybersecurity, physical security, safety, configuration-management and change-control requirements.
- Support special projects and process automation initiatives.
Required qualifications
- Bachelor's degree from an accredited institution in computer science, information technology or a related field.
- At least two years of directly relevant ServiceNow development and administration experience.
- Demonstrated proficiency configuring, scripting, developing and deploying ServiceNow solutions, including ITSM, ITOM, workflow, service catalog and custom applications.
- Experience applying secure development, change-control, configuration-management, auditability and documentation practices.
- Knowledge of federal information-security requirements, including FISMA and NIST controls, and ability to comply with DOE/NNSA requirements.
- Strong written and verbal communication skills and ability to collaborate with technical and nontechnical stakeholders.
Security requirement
A current DOE L access authorization is required before the contract start date. A current Department of Defense Secret clearance may be accepted for reciprocity while DOE adjudication is completed. Applicants must satisfy all DOE site-access, security, safety, health, environmental and information-security requirements.
Preferred qualifications
- Experience with enterprise ServiceNow integrations and secure software-development lifecycle practices.
- Experience developing SOPs, compliance documentation and technical guidance.
- Demonstrated success improving workflows, service delivery and stakeholder outcomes.
Axyde Analytics is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.