ServiceNow Developer

The successful candidate will collaborate with cross-functional teams to develop scalable solutions, automate business processes, and support enterprise ServiceNow operations. This role requires expertise in ServiceNow ITSM, custom application development, workflow automation, platform integrations, and ServiceNow administration.

Senior ServiceNow Developer / Administrator

Location: Remote

Employment Type: Contract

Experience: 5+ Years

Job Summary

We are seeking an experienced Senior ServiceNow Developer/Administrator to join our team. The ideal candidate will have extensive experience designing, developing, configuring, and maintaining enterprise-scale ServiceNow environments. This role requires expertise in ServiceNow ITSM, custom application development, workflow automation, platform integrations, and ServiceNow administration. The successful candidate will collaborate with cross-functional teams to develop scalable solutions, automate business processes, and support enterprise ServiceNow operations.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
• Develop custom scoped applications using ServiceNow best practices.
• Configure and support ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
• Build and maintain Service Catalog items, Record Producers, and workflow automations using Flow Designer.
• Develop and support REST API integrations with third-party enterprise applications.
• Configure Integration Hub spokes and build automated integrations.
• Develop Scripted REST APIs and manage data integrations using Import Sets and Transform Maps.
• Configure and maintain CMDB, Reports, Dashboards, and Performance Analytics.
• Support ServiceNow platform administration, including upgrades, patching, testing, deployments, and troubleshooting.
• Monitor system performance and implement enhancements to improve platform reliability.
• Collaborate with infrastructure, security, and application teams to deliver enterprise solutions.
• Maintain technical documentation, design specifications, and operational procedures.
• Participate in code reviews and follow ServiceNow development best practices.
• Provide production support and resolve application issues in a timely manner.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 years of hands-on ServiceNow Developer/Administrator experience.
• Strong experience supporting enterprise-scale ServiceNow environments.
• Experience with ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Expertise in Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
• Strong experience with Flow Designer and Integration Hub.
• Experience developing custom ServiceNow scoped applications.
• Experience building and maintaining REST API integrations.
• Experience with Scripted REST APIs, Import Sets, and Transform Maps.
• Experience with CMDB, Reports, Dashboards, and Performance Analytics.
• Strong JavaScript development skills.
• Experience with SQL and relational databases.
• Experience administering production ServiceNow environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with ServiceNow domain separation.
• Experience integrating ServiceNow with Okta SSO and Role-Based Access Control (RBAC).
• Experience working in cybersecurity or Managed Security Service Provider (MSSP) environments.
• Government or public sector experience.
• Experience with AWS cloud services (EC2, RDS, S3).
• Experience with React, Node.js, Express.js, and full-stack web development.
• Knowledge of PostgreSQL and MongoDB.
• Familiarity with Agile/Scrum development methodologies.
• ServiceNow Certified System Administrator (CSA) certification preferred.
• Additional ServiceNow certifications such as CAD or CIS are a plus.

Technical Skills

ServiceNow

• ITSM
• CMDB
• Service Catalog
• Flow Designer
• Integration Hub
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• UI Actions
• Scripted REST APIs
• Import Sets
• Transform Maps
• ACLs
• Performance Analytics
• Reports & Dashboards
• Domain Separation

Programming Languages

• JavaScript
• SQL
• Python (Preferred)
• HTML/CSS

Frameworks & Technologies

• React
• Node.js
• Express.js
• REST APIs
• JSON/XML

Databases

• PostgreSQL
• MongoDB

Cloud & Tools

• AWS (EC2, RDS, S3)
• Git
• Postman
• VS Code

Preferred Industry Experience

• Enterprise IT environments
• Cybersecurity organizations
• Managed Security Service Providers (MSSP)
• Government or Public Sector
• Large-scale ServiceNow implementations

If you are passionate about developing innovative ServiceNow solutions and thrive in enterprise environments, we encourage you to apply and become part of a collaborative, technology-driven team.

Requirements:

None