Basic Requirements:
• Minimum 10+ years relevant ServiceNow Developer Experience.
• Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• Mandatory working experience in ITSM, Platform Health and health scan related work.
• ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
• Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows.
• System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS.
• Excellent communication skills.
• Ready for rotational shifts including night shift.
• CSA certification is mandatory.
• CAD ServiceNow certification has more preference.
Preferred Skills:
• Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow.
• Web Services Integration (SOAP, REST, JSON, JDBC)
• Experience implementing systems using the Agile/Scrum methodology.
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong communication, Strong presentation and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.
• ITIL certification is an advantage.