ServiceNow Developer

Ampcus Incorporated

Chicago, IL
9 days ago
Remote

Highlights

This role focuses on developing and enhancing Demand Management, ITSM, Service Catalog, End User Services, forms development, and Microsoft O365 integrations. The ideal candidate will have strong ServiceNow development expertise, experience building enterprise integrations, and the ability to work effectively in an Agile environment.

Numbers & Facts

Location	Chicago, IL ( Remote)
Industry	Staffing/Employment Agencies
Company Size	500 to 999 employees
Website	http://www.ampcus.com

Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow Developer

Location(s): Chicago, IL
(Remote)

Job Summary
We are seeking an experienced ServiceNow Developer to support enterprise ServiceNow implementations and platform enhancements. This role focuses on developing and enhancing Demand Management, ITSM, Service Catalog, End User Services, forms development, and Microsoft O365 integrations. The ideal candidate will have strong ServiceNow development expertise, experience building enterprise integrations, and the ability to work effectively in an Agile environment.

Key Responsibilities

Design, develop, configure, and enhance ServiceNow solutions across:
- Demand Management
- ITSM (Incident, Problem, Change, Request)
- Service Catalog and Request Fulfillment
- End User Services / Employee Center
Develop and maintain:
- Service Catalog items
- Record Producers
- Dynamic forms
- Workflows and Flow Designer solutions
Customize the ServiceNow platform using:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
Design and implement integrations between ServiceNow and Microsoft O365 applications, including Outlook and Teams.
Develop integrations using:
- REST APIs
- SOAP Web Services
- IntegrationHub
Implement solutions such as:
- Email-driven request automation
- Microsoft Teams notifications and collaboration workflows
Enhance self-service capabilities through Service Portal or Employee Center.
Support the Demand Management lifecycle from intake through prioritization and fulfillment.
Translate business requirements into scalable ServiceNow solutions.
Perform unit testing and support User Acceptance Testing (UAT).
Assist with production deployments, release management, and platform governance.
Provide Level 3 production support for incidents and platform enhancements.
Participate in code reviews and follow development best practices.
Collaborate with product owners, architects, and cross-functional teams in an Agile/Scrum environment.

Required Qualifications

Minimum 5 years of hands-on ServiceNow development experience.
Strong experience with:
- ITSM modules
- Service Catalog
- ServiceNow integrations
- Forms development
- Workflow automation
Experience with Demand Management is preferred.

Technical Skills

Strong JavaScript programming skills.
Hands-on experience with the ServiceNow scripting framework.
Experience developing:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
Experience with:
- Flow Designer
- IntegrationHub
- REST APIs
- SOAP Web Services

Integration Experience

Experience integrating ServiceNow with:
- Microsoft Outlook
- Microsoft Teams
- Other enterprise applications

Preferred Certifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).

Preferred Qualifications

Experience with Employee Center or End User Services.
Exposure to:
- HR Service Delivery (HRSD)
- Customer Service Management (CSM)
- IT Operations Management (ITOM)
Experience working in financial services or other regulated industries.

Soft Skills

Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to work in a fast-paced, global delivery environment.
Detail-oriented with a commitment to delivering high-quality solutions.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About Company

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI