Job Title- ServiceNow Developer/ArchitectLocation - Warren, NJ, with three days onsite per week
Local requirement - Candidates must already live within commuting distance of Warren, NJ
Work authorization - Open to all work authorization types
Role Overview Everest Insurance is seeking a hands-on Senior ServiceNow Developer / Architect with deep experience in
IT Service Management (ITSM) and
IT Operations Management (ITOM). You will help lead the design, implementation, and enhancement of the enterprise ServiceNow platform, with a focus on CMDB, Discovery, Service Mapping, and Event Management. You will partner with infrastructure, security, and service desk teams to connect ITSM workflows with automated IT operations.
Responsibilities- Design, build, and deploy ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
- Configure and maintain ITOM capabilities, including Discovery, Service Mapping, Event Management, and Operational Intelligence.
- Improve CMDB data quality, resolve duplicate configuration items, and align data and relationships with CSDM 4.0.
- Build and maintain bidirectional integrations using Integration Hub, REST and SOAP APIs, and MID Servers. Integrated tools may include SolarWinds, Splunk, Datadog, Jira, Azure DevOps, and PagerDuty.
- Develop automated remediation workflows using Flow Designer and Integration Hub spokes to reduce mean time to resolution.
- Manage update sets, application scope, and instance upgrades across DEV, TEST, and PROD in line with change management practices.
- Translate enterprise requirements into technical designs and lead design discussions with engineering teams and business stakeholders.
Required Qualifications- 7+ years of hands-on software development experience, including 5+ years of ServiceNow development.
- Hands-on experience implementing and enhancing both ServiceNow ITSM and ITOM.
- Strong experience with Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
- Advanced proficiency in JavaScript (ES6+), ServiceNow Glide APIs, HTML, CSS, AngularJS, XML, and JSON.
- Strong understanding of relational databases, SQL, and ITIL v3 or v4 practices.
Preferred Qualifications- Experience migrating legacy systems to ServiceNow ITSM or ITOM.
- Experience with cloud discovery across AWS, Microsoft Azure, and Google Cloud.
- Experience mapping containerized applications running on Docker or Kubernetes.
- Familiarity with Agile and Scrum practices.