ServiceNow Developer/Architect

ServiceNow Developer/Architect

Mindbank Consulting Group has an immediate need for an experienced ServiceNow Developer/Architect to design, configure, and implement a secondary Payroll Help Desk solution in ServiceNow. The solution must be developed within the existing ServiceNow instance without using Domain Separation. The ServiceNow Developer/Architect should leverage a scoped application and appropriate data segregation controls (ACLs, roles, and business logic) to logically separate Payroll Help Desk data from other ServiceNow applications. The solution should be built using the existing ServiceNow platform and available licensing.

ServiceNow Developer/Architect Responsibilities:

• Discovery & Planning
• Requirements gathering workshops
• Current-state and future-state process documentation
• Solution design document
• Project implementation plan
• Design & Build
• Configured ServiceNow Help Desk solution
• Scoped application
• Configured workflows and automation
• Security role and access design
• Forms, catalog items, dashboards, and reports
• Integration configurations (if applicable)
• Documentation
• Technical design documentation
• Configuration documentation
• Data model documentation
• Workflow diagrams
• Knowledge transfer materials
• Testing
• Test plan
• Test scripts
• UAT support documentation
• Defect log and remediation documentation
• Deployment
• Deployment plan
• Production migration documentation
• Final project summary and recommendations
• Knowledge Transfer
• Administrator Training Sessions
• Support team handoff
• Comprehensive system walkthrough

ServiceNow Developer/Architect Qualifications:

• Required Qualifications:
• • 4+ years of ServiceNow development and admin experience
  • Proven experience implementing IT Service Management (ITSM) and Help Desk solutions in ServiceNow.
  • Strong understanding of scoped application development.
  • Experience implementing and maintaining advanced data separation strategies, including role-based access controls (RBAC), ACL design, least-privilege security models, and data governance best practices.
  • Experience designing custom workflows and data models.
  • Proficiency with JavaScript and ServiceNow scripting.
• Preferred Qualifications:
• • Experience implementing ServiceNow Customer Service Management (CSM) solutions for non-IT business functions such as Human Resources, Finance, Payroll, Benefits, or shared services.

Why should you work for Mindbank? Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses. Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term Disability, Short Term Disability, 401 (k) Plan, Paid Time Off, Training and Education Reimbursement, Referral Bonuses. As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.