Acceptance Testing, CSS (Cascading Style Sheet), Change Management, Communication Skills, Data Migration, HTML (HyperText Markup Language), High Availability, IT Service Management (ITSM), IT Service Management (ITSM) Software, ITIL (IT Infrastructure Library), Incident Management, Industry Standards, Integration Testing, Interpersonal Skills, JavaScript, Knowledge Management, LDAP (Lightweight Directory Access Protocol), Mobile Applications, MySQL, Oracle Database, Performance Testing, Plan Meetings, Process Development, Production Systems, SQL (Structured Query Language), ServiceNow, Software Development, Software Development Lifecycle (SDLC), System Integration (SI), System Test, Systems Administration/Management, Team Player, Test Design, Test Plan/Schedule, Theater Production, Unit Test, Web Services, XML (EXtensible Markup Language)