Job Title: ServiceNow CSM Lead Developer / ArchitectLocation: West Region (Hybrid – must work in West Coast time zone)
Duration: 10+ Months
GC AND USC/ W2 ONLY
Employment Type: Contract
Overview We are seeking an experienced ServiceNow CSM Lead Developer/Architect to lead the implementation of ServiceNow CSM Pro+ and drive end-to-end delivery across multiple enterprise workflows. The ideal candidate will bring strong architectural expertise, hands-on technical leadership, and the ability to manage offshore teams while aligning solutions with business objectives and platform best practices.
Key Responsibilities- Serve as the Lead Architect for ServiceNow CSM Pro+ implementation.
- Define overall solution architecture, including integration patterns, data models, and workflow design.
- Lead technical design sessions, architecture reviews, and roadmap planning.
- Oversee end-to-end delivery execution, ensuring quality, scalability, and adherence to ServiceNow best practices.
- Translate business requirements into technical specifications and solution designs.
- Collaborate with developers, administrators, and stakeholders to validate configurations and integrations.
- Provide technical program management oversight, including timelines, risks, dependencies, and stakeholder communication.
- Manage and guide offshore development teams to ensure successful delivery.
- Support governance, documentation, and continuous improvement initiatives for the ServiceNow platform.
Required Skills & Qualifications- 8+ years of experience with ServiceNow, including architecture and solution design.
- Strong expertise in ServiceNow CSM Pro+ (Customer Service Management, case management, workflows, integrations).
- Proven experience in technical program management or delivery leadership.
- Solid understanding of ITSM, CMDB, and enterprise integration frameworks.
- Experience leading cross-functional teams and managing complex enterprise programs.
- Strong communication, leadership, and stakeholder management skills.