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ServiceNow CSM Architect

eTeam Inc.

  • Minneapolis, MN
  • 27 days ago

    Highlights

    Must Have: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, Integration Hub, Flow Designer, UI Builder, App Engine, Performance Analytics. We are seeking a highly experienced with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions.
    eTeam Inc.

    Numbers & Facts

    LocationMinneapolis, MN
    IndustryOther/Not Classified
    Company Size100 to 499 employees
    Year Founded1998
    Websitewww.eteaminc.com

    Description

    Title: ServiceNow CSM Architect
    Location: Minneapolis, MN Onsite
    Duration: 6+ Months of Contract


    Must Have: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, Integration Hub, Flow Designer, UI Builder, App Engine, Performance Analytics.

    Job Summary
    We are seeking a highly experienced with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.
    Key Responsibilities
    Lead end-to-end ServiceNow solution design and implementation.
    Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
    Drive platform governance, best practices, scalability, and performance optimization.
    Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
    Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
    Collaborate with business stakeholders to translate requirements into scalable solutions.
    Mentor development teams and provide technical leadership.
    Required Skills
    Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
    Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
    Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
    Experience leading large-scale ServiceNow implementations and upgrades.
    Preferred Certifications
    CSA, CAD
    CIS-ITSM, CIS-CSM, CIS-HRSD
    CTA or Certified Master Architect (preferred)

    About Company

    Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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