ServiceNow Consultant
Philippines Delivery Center | Remote-Philippines
Role Overview / Summary
As a ServiceNow Consultant, you will design, configure, enhance, and deliver ServiceNow solutions across client engagements. The role involves working closely with architects, solution consultants, technical teams, stakeholders, and end users to implement scalable, efficient workflows, platform capabilities, and process improvements that align with business requirements and deliver measurable business value to our customers.
The ideal candidate has extensive hands-on ServiceNow platform experience, strong problem-solving skills, and the ability to work in a fast-paced consulting environment supporting multiple projects and clients.
Key Responsibilities
- Configure, develop, and maintain ServiceNow platform solutions based on functional and technical requirements, to create measurable business value.
- Perform implementation and enhancement activities across multiple ServiceNow modules and workflows.
- Collaborate with functional and technical stakeholders to gather requirements and translate them into epics and user stories.
- Participate in solution design discussions, testing, deployment, and post-production support activities.
- Troubleshoot platform issues and provide timely resolution and recommendations.
- Prepare and maintain technical documentation, configuration records, and process documentation.
- Develop and maintain integrations between ServiceNow and other enterprise systems where required.
- Participate in Agile ceremonies, project planning, and client meetings as needed.
- Ensure adherence to configuration and development best practices, governance standards, and security requirements.
- Continuously upskill on new ServiceNow capabilities, features, and certifications.
Required Experience
- Relevant experience (at minimum 3 years) working with the ServiceNow platform in a consulting and/or implementation capacity.
- Hands-on experience in ServiceNow configuration, development, and administration.
- Profound knowledge of ITSM processes and ServiceNow best practices.
- Experience working in client-facing or stakeholder-facing environments.
- Familiarity with JavaScript, workflows, integrations, APIs, and automation concepts within ServiceNow.
- Strong analytical, troubleshooting, and communication skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Experience working in Agile, fast-paced project environments.
Background
- At a minimum, CSA and CAD ServiceNow certifications. One or more CIS certifications are highly valued.
- Exposure to modules such as ITSM, CSM, GRC, HRSD, ITOM, CMDB, Service Portal, and Flow Designer.
- Experience in participating in global or enterprise-scale implementations.
- Prior experience in an IT consulting or professional services environment.
- Familiarity with integration tools, scripting, or automation frameworks.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent.