ServiceNow CMDB & ITOM Specialist

Key Responsibilities Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data. Strong expertise in CMDB design, implementation, and governance , including CI lifecycle management and relationship mapping.

Job Title: ServiceNow CMDB & ITOM Specialist (Discovery, Event Management)
Location: Houston, TX
Duration: 6 Months

Requirements

• 5-10 years of experience in IT Service Management / IT Operations with strong focus on CMDB and ITOM
• Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
• Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
• Experience in Service Mapping and dependency mapping across enterprise applications
• Strong knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
• Experience in CMDB data reconciliation, normalization, and data quality management
• Good understanding of ITIL processes (Incident, Problem, Change, Release) and their integration with CMDB
• Exposure to integration with external data sources (e.g., monitoring tools, infrastructure platforms)
• Familiarity with scripting or automation (JavaScript, PowerShell, APIs) for CMDB Discovery customization
• Strong analytical, troubleshooting, and stakeholder communication skills.

 
Key Responsibilities

• Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data
• Configure and manage ServiceNow Discovery, including probes, sensors, and MID servers for automated CI population
• Establish and enforce CMDB governance policies, naming conventions, and data standards
• Perform CMDB audits, reconciliation, and data quality improvements to maintain trusted configuration data
• Lead and support Service Mapping initiatives to map business services and their dependencies
• Configure and support ITOM modules (Event Management, Orchestration, Discovery) to improve operational visibility
• Integrate CMDB with external tools and data sources (monitoring, infrastructure, cloud platforms)
• Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping
• Provide reporting and insights on CMDB health, coverage, and data quality metrics
• Support incident, problem, and change management processes using accurate CMDB data
• Drive continuous improvement and automation initiatives across CMDB and ITOM processes
• Maintain detailed documentation, SOPs, and configuration standards.

 
Section IV - Job Qualifications / Skills
Section: Details / Example Content
Domain: IT Service Management / IT Operations (CMDB / ITOM)
 
Soft Skills:

• Strong troubleshooting
• Analytical Mindset
• Communication Skills
• Customer Focus
• Documentation

 
Certifications:

• ServiceNow CSA
• CIS (Discovery, CMDB, ITOM preferred)