ServiceNow CMDB Consultant

You’ll support a large enterprise environment within a consulting/professional services setting, partnering with technical teams to ensure accurate, actionable configuration data for downstream IT operations. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

IDR is seeking a ServiceNow CMDB Consultant to join one of our top clients for an opportunity in Raleigh, North Carolina. In this role, you will lead efforts to improve the quality and completeness of CMDB configuration item (CI) data by configuring and optimizing integrations into ServiceNow. You’ll support a large enterprise environment within a consulting/professional services setting, partnering with technical teams to ensure accurate, actionable configuration data for downstream IT operations.

Position Overview for the ServiceNow CMDB Consultant:

• Configure and maintain integrations that populate and sustain accurate CMDB/CI records
• Improve CMDB data quality and completeness through integration design, tuning, and troubleshooting
• Partner with stakeholders supporting Technology Asset Management to ensure CMDB reliability for asset processes
• Apply working knowledge of ServiceNow ITOM and ITSM to support end-to-end configuration data use cases

Requirements for the ServiceNow CMDB Consultant:

• Strong hands-on experience with ServiceNow CMDB and configuration item (CI) data management
• Proven experience configuring integrations that populate and maintain the CMDB
• Experience with CMDB data sources/tools such as Service Graph Connector, Tanium, JAMF, and/or SolarWinds
• Understanding of Technology Asset Management and its dependency on high-quality CMDB data
• Working knowledge of ServiceNow ITOM and ITSM processes and modules

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.