ServiceNow CMDB

Role: Engineer

Required Skills: ITSM | CMDB | Service Now

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 10 Years

Function: TECHNOLOGY

Apply By: 2026-12-01

Must-Have Technical Skills

• ServiceNow Expertise

o Strong knowledge of CMDB module, CI classes, and relationships.

o Experience with Discovery, Service Mapping, and Integration Hub ETL.

o Familiarity with ITOM and ITSM processes (Incident, Change, Problem).

• ITIL Framework

o Solid understanding of Configuration Management principles and ITIL v4.

• Data Management

o CI lifecycle management, data normalization, and duplicate elimination.

o Automated discovery and reconciliation tools.

• Integration & Scripting

o Ability to configure integrations with SCCM, AD, and other systems.

o Basic scripting (JavaScript, Glide API) for workflow customization.

• Reporting & Governance

o CMDB Health Dashboard, audit reports, and compliance checks.

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Functional Skills

• CMDB design and governance implementation.
• CI identification rules and attribute mapping.
• Service mapping for applications and infrastructure.
• Knowledge of asset management and software license compliance

Roles & Responsibilities

• Maintain CMDB accuracy and enforce compliance with standards.
• Coordinate with network, application, and asset teams for CI updates.
• Implement and monitor Discovery schedules and service maps.
• Perform data audits, resolve normalization issues, and ensure integrity.
• Support platform upgrades, patching, and UAT for CMDB-related changes.
• Create and maintain documentation (SOPs, design docs, governance playbooks).

Generic Managerial Skills, If any

• Strong communication and stakeholder management.
• Project management and ability to prioritize tasks.
• Analytical thinking and problem-solving.
• Ability to mentor teams and enforce governance.
• Collaboration across cross-functional IT and business teams

Salary Range: $90,000-$100,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Stude nt Loan Refinancing.

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