Duration: 6+ months
Location: 100% REMOTE
The ServiceNow Business Process Consultant will partner with sourcing, procurement, finance, and technology stakeholders to define, optimize, and translate procurement business processes into requirements for a ServiceNow Sourcing and Procurement Operations (SPO) implementation.
This role will lead current-state discovery, future-state process design, and procurement transformation efforts while ensuring ServiceNow SPO capabilities align with business requirements and adoption goals.
Requirements:
- 10+ years of business process consulting experience.
- ServiceNow Sourcing and Procurement Operations (SPO).
- Procurement Process Transformation.
Responsibilities:
- Lead discovery sessions with sourcing, procurement, finance, and business stakeholders.
- Document current-state procurement workflows, pain points, and business requirements.
- Design future-state sourcing and procurement processes using ServiceNow SPO capabilities.
- Identify opportunities to simplify, standardize, and automate procurement workflows.
- Translate business needs into process flows, functional requirements, user stories, and acceptance criteria.
- Facilitate workshops covering procurement intake, approvals, sourcing, purchasing, and supplier workflows.
- Support backlog prioritization, User Acceptance Testing (UAT), business validation, and defect resolution.
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