ServiceNow Business Analyst

Kforce has a client that is looking for a ServiceNow Business Analyst to join our delivery team in Columbus, OH.

Overview: In this role, you will be responsible for bridging the gap between complex public sector business needs and technical ServiceNow solutions. You will work closely with stakeholders to elicit requirements, document process flows, and ensure that the platform delivers measurable value to the organization.

The ideal candidate has a deep understanding of ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.

Key Responsibilities:

• Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.)
• Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards
• Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment; Manage and prioritize the product backlog in collaboration with the Engagement Lead
• Stakeholder Management: Manage expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions
• UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the creation of test scripts, coordination of testing windows with client participants, and management of defect reporting
• Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates