ServiceNow / Azure Solutions Architect SME

ServiceNow / Azure Solutions Architect SME

Job Location: Remote; candidates local to the DMV (DC Metro Area) area are preferred Compensation: $190,000 - $205,000 Eligibility/Clearance: Secret Clearance Required. This opportunity supports a government contract

Job Description: We are looking for a ServiceNow/Azure Solutions Architect who designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM). You will oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization. This person will act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes.

Responsibilities (include but are not limited to):

• Create estimations on effort required to produce ServiceNow functionality
• Serve as the technical owner and subject matter expert for our Azure cloud environment. This "ownership role" is responsible for designing, implementing, and maintaining robust, scalable, and secure cloud solutions
• Understand Azure architecture principles and the ability to architect sophisticated solutions, including Virtual Networks (VNETs), networking, and peering configurations.
• Lead the implementation of high-availability and scalable solutions across availability zones and regions, while also managing and securing traffic with application firewalls and gateways.
• Contribute to critical system integrations, including the effective use of automation and infrastructure-as-code (IaC) tools such as GitLab, Terraform, and Ansible
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Provide analysis of security protection technologies as necessary
• Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
• Identify potential risks and issues related to the solution and take appropriate steps to mitigate them
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization's delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and document appropriate technologies to satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Requirements:

10+ years of related experience in leadership roles with progressively increasing scopes of responsibility

ServiceNow Requirements:

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules

Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS

Prior hands-on work with ServiceNow or modern DevOps tooling. Must understand how to provision cloud resources with terraform and ansible using Infrastructure as Code principles and a CI/CD deployment pipeline

Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

Demonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term direction

Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

Ability to identify, understand, document, and create functionality aligning with customer value streams

Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

Azure Requirements:

Recent experience with Microsoft Azure (preferred) or other major cloud service providers to include both architectural and engineering ownership of the solution

Demonstratable experience solutioning and driving modernization of legacy applications and architecture end to end in an Azure environment

Strong skills at translating architecture and engineering plans into deployed cloud architecture and component resources.

Hands-on experience with cloud migration programs

Proficiency in architecture modeling using SysML or UML

Experience designing and implementing microservices and API-first architectures

General Requirements:

Demonstrable experience presenting complex design and solutions to government customers

Practical experience implementing DevSecOps practices, Agile methodologies, and associated toolchains

Hands-on experience leading the end-to-end evaluation of commercial off-the-shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environment

Ability to identify and learn new technologies quickly

Highly organized, detail-oriented, and able to track and manage multiple deliverables and timelines across product teams and task orders

Excellent communication skills for collaborating with both technical and non-technical stakeholders

Strong presentation skills with the ability to confidently articulate in-depth technical concepts and recommendations to both technical and non-technical stakeholders

Proven strong leadership, conflict-resolution, and problem-solving skills

Strong analytical and debugging skills

Ability to coach, guide, and mentor junior developers

ServiceNow Certified Systems Administrator

Desired Qualifications:

Working knowledge of NIST cybersecurity frameworks and controls strongly preferred

Recent and verifiable experience designing, deploying, or architecting solutions in DoW Impact Level 5 (IL5) and Impact Level 6 (IL6) environments, including familiarity with associated security controls, ATO processes, and classified cloud requirements strongly preferred

Azure Administrator Associate (AZ-104) or equivalent

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist

Azure Solutions Architect Expert (AZ-305)

Azure DevOps Engineer Expert (AZ-400)

HashiCorp Certified: Terraform Associate

Red Hat Certified Specialist in Ansible Automation

Education: Bachelor's degree in related field - Associate's degree plus 2 additional years of experience may be considered in lieu of Bachelor's - Master's degree will reduce the total experience requirement by 2 years - Doctoral degree will reduce the total experience requirement by 3 years

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability