| Location | San Bernardino, CA |
| Salary | $103,750.40–$146,556.80 Per Year |
ServiceNow Architect*
Salary
$103,750.40 - $146,556.80 Annually
Location
San Bernardino, CA
Job Type
Full-time
Job Number
26-01609ES-01
Department
Innovation and Technology Department
Opening Date
09/05/2026
Closing Date
9/18/2026 5:00 PM Pacific
FLSA
Non-Exempt
The Job
The Innovation and Technology Department is seeking an experienced ServiceNow Architect* to lead the design, development, and implementation of enterprise ServiceNow solutions. This position will play a key role in translating complex business requirements into scalable, secure, and innovative technical solutions that leverage the full capabilities of the ServiceNow platform.
The ServiceNow Architect will collaborate closely with business stakeholders, technical teams, and organizational leadership to develop solutions that support business objectives, improve operational efficiency, and follow ServiceNow best practices and enterprise standards.
Key Responsibilities may include:
ABOUT THE DEPARTMENT
The Innovation and Technology Department is San Bernardino Countys primary technology service provider entrusted with managing and safeguarding the County's enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County's mission, ensuring continued success. Learn more about our initiatives in ITs Strategic Plan.
EXCELLENT BENEFITS
To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Candidates must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.
Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call support, or call back work may be required.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
EXPERIENCE: Four (4) years of full-time equivalent hands-on experience in an enterprise systems management environment designing, developing, or implementing the ServiceNow platform.
Qualifying experience must include:
EDUCATION: Thirty (30) semester (45 quarter) units of completed courses from an accredited college or university in programming, computer science, software engineering, or a related field.
Substitution: A completed Bachelors Degree from an accredited college or university in programming, computer science, software engineering, or related field may substitute for one (1) year of the required experience.
Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.
Desired Qualifications
The ideal candidate will possess extensive experience architecting and implementing complex ServiceNow solutions in an enterprise environment and demonstrate strong knowledge of ServiceNow platform capabilities, integrations, development practices, and security principles. The successful candidate will also have excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate complex business needs into practical technical solutions.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PT, FRIDAY, SEPTEMBER 18, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
Administrative Services Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements AND used during the evaluation procedure for this position. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted.
It is in your best interest to provide detailed and thorough responses to the Supplemental Questionnaire. Failure to provide the requested information may adversely affect the evaluation of your application. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
02
Conditions of Employment: Do you understand the conditions of employment? Pre-Employment Process: Candidates must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required. Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
03
Education/Coursework List: Please provide your completed coursework or education: Course Number & Title School name Units: number of units & type (semester or quarter)
Example: CSCI 1-Computer Science I, CSUSB, 4 qtr units. If you have completed a degree in Computer Science or other closely related field, indicate below degree completed (e.g., B.S., M.S., etc.), major field, and school. You do not need to list coursework.
Example: BS Computer Science, CSUSB
04
ServiceNow Architecture: Describe your experience designing and architecting ServiceNow solutions in an enterprise environment. In your response, include the types of solutions you designed, your role in the architecture process, the ServiceNow modules or applications involved, as well as the name of your employer(s) and your job title(s) where the experience was obtained. If none, indicate "N/A."
05
ServiceNow Integrations: Describe your experience designing or implementing integrations between ServiceNow and other enterprise systems. In your response, identify the integration technologies used and explain your role in ensuring data integrity, security, and reliability. If none, indicate "N/A."
06
Technical Leadership: Describe your experience providing technical leadership for ServiceNow development or implementation teams. Include how you establish technical standards, ensure adherence to best practices, resolve technical challenges, and mentor or guide other developers. If none, indicate "N/A."
07
Certifications: Do you possess any of the following certifications? (Select all that apply)
Note: Certifications MUST be clearly listed in the Certificates section AND attached to the application.
08
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
09
ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
10
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs