ServiceNow Architect

Role Overview
We are seeking an experienced ServiceNow Architect to strategic advisory services across ServiceNow-led transformation initiatives. This role is focused on solution architecture, presales support, and early-phase engagement leadership, working closely with System Integrators (SIs), sales teams, and enterprise US-based clients.
The ideal candidate brings deep expertise across ServiceNow platform architecture, enterprise workflows, governance models, and large-scale implementations, with the ability to clearly articulate business value, operating models, and implementation roadmaps during presales and client discovery phases.

Key Responsibilities

• Lead ServiceNow solution design for pre-sales activities including RFP/RFI responses, proposals, demos, and client presentations
• Define end-to-end ServiceNow architectures aligned with client business objectives
• Design implementation of roadmaps, effort estimates, staffing models, and pricing structures
• Support sales teams in positioning ServiceNow as a platform for enterprise transformation, not just ITSM
• Contribute to win strategies and solution narratives for complex deals
• Client & SI Engagement
• Act as a trusted advisor to enterprise US clients and System Integrator partners
• Lead discovery and solutioning workshops to understand current-state processes and pain points
• Collaborate with SI teams on co-delivery models, governance, and platform ownership
• Support executive-level conversations with CIOs, IT leaders, and business stakeholders
• ServiceNow Platform & Transformation Advisory
• Architect solutions across ServiceNow modules, including:
• ITSM, ITOM, ITAM
• HRSD, CSM
• GRC, SecOps
• Custom App Development & Integrations
• Define governance models, data strategy, security, and compliance frameworks
• Advise on platform standardization, reusability, and technical debt reduction
• Define KPIs, success metrics, and operational reporting models
• Delivery Enablement (As Needed)
• Provide architectural oversight during early delivery phases
• Review solution designs, implementation plans, and configuration approaches
• Support transition from presales to delivery with minimal risk and rework
• Mentor ServiceNow leads, developers, and delivery managers

Required Qualifications

• 15 years of experience in enterprise IT, workflow platforms, or digital transformation
• 8+ years of hands-on ServiceNow experience, including architect-level responsibilities
• Proven experience working with System Integrators and enterprise clients
• Strong experience supporting US-based customers across pre-sales and delivery
• Deep understanding of:
• ServiceNow platform architecture
• Workflow design and automation
• Integrations (REST, SOAP, MID Server, enterprise systems)
• Security, governance, and compliance
• Strong pre-sales experience, including:
• RFP responses
• Solution design
• Client workshops and executive presentations
• Excellent communication and stakeholder management skills

Preferred Skills

• ServiceNow certifications (CSA, CIS, CAD, CTA preferred)
• Experience with multi-instance or global ServiceNow deployments
• Exposure to regulated industries (Financial Services, Healthcare, Public Sector, Utilities)
• Experience defining ServiceNow operating models and Centers of Excellence
• Consulting or SI leadership background