Job Title ServiceNow ArchitectLocation Nashville TN or DallasTX - HybridAbout GlobantGlobant is a leading digital transformation company blending innovation technology and creativity to empower organizations across industries. We are committed to creating tailored solutions that help our clients excel in an ever-evolving digital landscape.Role OverviewWe are looking for a hands-on ServiceNow Architect -HRSDwith deep expertise in HR Service Delivery HRSD to lead the design enhancement and governance of medium to large-scale enterprise implementations.Minimum QualificationsPossess at least 10 years of IT industry experience including 6 years specifically dedicated to the ServiceNow platformDemonstrated track record of delivering HRSD implementations within large-scale enterprise environmentsStrong technical expertise in providing hands-on support and driving enhancements for live HRSD production landscapesKey ResponsibilitiesArchitecture & Solution DesignOwn end-to-end architecture for ServiceNow HRSD solutions including Employee Lifecycle Case Management and Knowledge ManagementDesign scalable solutions aligned with enterprise architecture security and data governance standardsDrive standardization across HR services workflows and operating modelsHands-on Development & EnhancementsActively contribute to development configuration and customization on the ServiceNow platformLead enhancements across existing HRSD implementations with focus on stability scalability and reuseTroubleshoot complex issues across production and pre-production environmentsPlatform Governance & OptimizationDefine and enforce coding standards design patterns and peer review practicesManage technical debt ensure upgrade readiness and improve platform performanceDrive continuous improvement across the HRSD landscapeIntegration & Data ManagementArchitect integrations with HR systems such as SuccessFactors SAP Docusign and a variety of Enterprise Applications using REST SOAP and IntegrationHubEnsure strong data security through ACLs encryption and compliance controlsUpgrades & Platform SupportLead ServiceNow platform upgrades including planning impact analysis testing and rolloutEnsure minimal disruption to business during upgrades and releasesWork closely with ServiceNow Support to troubleshoot product issues raise HI tickets and drive resolutionPerform root cause analysis and implement long-term fixes for platform issuesDelivery & CollaborationPartner with HR business stakeholders and offshore delivery teams to translate requirements into scalable solutionsMentor developers and ensure high-quality engineering practicesSupport both project delivery and sustainment tracksHRSD Functional & Technical ExpertiseHR Case Management including case lifecycle task orchestration SLAs and templatesHR Knowledge Management including lifecycle access controls and knowledge-driven self-serviceEmployee Lifecycle Events including onboarding offboarding and cross-functional workflowsEmployee Service Center and service catalog configurationHR Agent Workspace configuration and optimizationStrong understanding of HR data model COEs and sensitive data handlingPlatform & Engineering ExpertiseStrong scripting experience including Business Rules Script Includes Client Scripts and UI PoliciesWorkflow automation using Flow Designer and PlaybooksIntegration experience using REST SOAP and IntegrationHubExperience with Virtual Agent Predictive Intelligence or Now Assist is a plusStrong debugging performance tuning and system optimization skillsPlatform OperationsExperience handling ServiceNow upgrades patching and release managementExperience working with ServiceNow Support including HI tickets and product issue resolutionWhat We OfferA collaborative culture fostering innovation and professional growth.Opportunities to work on high-impact projects with globally recognized brands.Competitive compensation and benefits package.Flexible work environment with opportunities to shape the future of digital transformation.Compensation The anticipated base pay range for this position is 100000 to 150000 per year depending on experience skills location and internal equity.Benefits for this position will likely include the followingUnlimited paid time offHealthcare benefitsDental benefitsVision benefitsDisability insuranceLife insurance benefitsRetirement benefits including 401k and a potential company match.Parental leave for both birthing up to 14 weeks of paid leave and non-birthing parents up to 4 weeks paid leave as well as adoption leave up to 8 weeks of paid leave subject to qualificationsChild hospitalization leave up to 15 paid calendar days per year subject to qualificationsBe kind to yourself day" on your anniversary subject to terms and conditionsGraduation and birthing gifts subject to eligibilityPaid Jury duty up to 4 weeks a year subject to eligibilityPaid moving days up to 2 days a year subject to eligibilityApproximately 12 paid company holidays a yearAccommodationsIf you require accommodation please contact the recruiting teamApplicant PrivacyGlobant will collect and process your information as part of this application. For more information review Globants Privacy Policy.Equal Employment OpportunityGlobant is an equal opportunity and affirmative action employer. We are committed to building a workforce representative of the users we serve fostering a culture of belonging and providing equal employment opportunity regardless of any basis protected by law.Use of AI in RecruitmentGlobant may use AI and machine‑learning technologies in the recruitment process. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status or any other protected characteristic. Globant is committed to providing reasonable accommodations for qualified individuals with disabilities.Remote WorkRemote work permissibility may change based on business needs. For questions regarding work locations speak directly with your hiring partner.