About the Role
Cipher Digital is hiring a Business Analyst to support our IT organization as we continue to roll out and mature enterprise platforms, including ServiceNow. This role is a generalist business analyst position - the core skill set is requirements gathering, process mapping, and stakeholder facilitation. Exposure to ServiceNow is a plus, but deep platform expertise is not required.
Responsibilities
- Partner with business stakeholders to gather and clarify requirements
- Document, and write clear user stories/requirements for the development team
- Align stakeholders on process design before build
- Facilitate workshops and demos to build stakeholder consensus
- Support UAT, training, and adoption for new rollouts
- Act as a liaison between business teams and technical/implementation teams
Skills & Experience
- 5+ years of solid business analysis experience across any platform or domain
- Strong requirements-gathering and process-mapping skills
- Experience translating business needs into functional specs or user stories
- Strong facilitation skills - comfortable running workshops with non-technical stakeholders
- Strong coordination skills - able to manage multiple stakeholders, timelines, and moving pieces at once
- Excellent written and verbal communication skills
- Exposure to ServiceNow or similar enterprise platforms a plus
- Background in change management or user adoption/training a plus
Location: Denver Metro Area.