Our Client, an IT Services and Consultant company, is looking for a ServiceNow AIOps Principal Architect & Change Enablement Lead for their Remote location.
Responsibilities:
- Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
- Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience
- Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations
- Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services
- Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations
- Coordinate with product owners' architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions
- Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution
- Define nonfunctional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments
- Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem
- Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption
- Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations
- Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits
- Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements
- Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability
- Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation
- Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations
Requirements:
- Required Certifications:
- ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials
- Required Skills:
- ServiceNow change, enablement, and adoption experience
- Role-based process and training-material development
- Train-the-Trainer delivery
- Operational-transition and knowledge-transfer support"
Why Should You Apply?
- Health Benefits
- Referral Program
Excellent growth and advancement opportunities