| Location | Santa Clara, CA |
| Salary | $127,000–$155,000 Per Year |
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ServiceNow AI Architect
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Role description
What you will do in this role
AI Strategy Transformation Advisory
Lead enterprise AI transformation engagements from opportunity identification and business case development through to operating model design and value realization
Advise Csuite and senior stakeholders on AI strategy prioritization frameworks and transformation roadmaps tailored to their industry maturity and risk appetite
Facilitate discovery workshops currentstate assessments and futurestate visioning sessions to establish a shared transformation agenda
Define AIenabled target operating models including process redesign workforce impact analysis and governance structures
Solution Architecture Delivery Leadership
Design endtoend solution architectures spanning Now Assist AI Agents Agentic workflows AI Control Tower RAG knowledge graphs and enterprise integrations A2A MCP
Lead scoping and solutioning for complex multiworkload AI engagements ensuring architectural integrity scalability and alignment to customer outcomes
Provide handson architecture leadership during pilot and earlyphase delivery establishing patterns and standards for broader team execution
Develop reusable practice IP reference architectures deployment patterns transformation playbooks and verticalized usecase catalogs
AI Governance Risk Responsible AI
Define and embed AI governance frameworks covering data stewardship model risk bias controls audit trails and compliance postures
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies
Partner with AI Control Tower to establish monitoring observability and continuous optimization capabilities postdeployment
Adoption Enablement Change Management
Lead AI adoption strategies including readiness assessments stakeholder engagement plans AI literacy programmers and change communications
Define adoption KPIs and value realization metrics track and report outcomes provide consultative guidance for continuous optimization and expansion
Coach customer teams to build internal AI capability reducing dependency and accelerating longterm selfsufficiency
Monitor adoption usage and value realization metrics postdeployment provide recommendations for risk mitigation and growth
Practice Development Thought Leadership
Collaborate crossfunctionally with Sales Solution Consulting Customer Success Platform and Product teams to embed AI advisory across the customer lifecycle
Build and maintain industryspecific AI advisory playbooks and frameworks verticalized usecase catalogs value models governance templates and deployment patterns to support scalable repeatable delivery
Act as a thoughtleader internally and externally contribute to white papers pointsofview reference architectures bestpractice guides and represent the organization at AI forums and customer briefings
Support presales by qualifying opportunities shaping proposals and presenting transformation vision to executive buyers
Qualifications
To be successful in this role you will have
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
10 years of experience in management consulting enterprise architecture or a senior technology advisory role with a demonstrated focus on Artificial Intelligence Machine Learning or digital transformation at enterprise scale
ServiceNow domain knowledge including Now Assist and Generative AI Skills Skill Kit AI Agents and Agentic workflows AI Control Tower RetrievalAugmented Generation RAG Knowledge Graphs AgenttoAgent A2A and Model Context Protocol MCP
Proven track record designing and managing complex multistakeholder AI or digitaltransformation engagements including usecase definition business case development integration data strategy governance and operational adoption
Strong understanding of enterprise data architecture data quality knowledge management integrations and compliance and regulatory frameworks
Excellent communication and interpersonal skills ability to articulate technical and business value to Clevel executives align stakeholders and influence strategic decisionmaking
Experience working in fastpaced dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels from early adopters to AIready enterprises
Broad familiarity with the ServiceNow platform and modules ITSM CSM FSM HRSD App Engine ideally including implementation or architecture experience ServiceNow
certifications Certified System Administrator Certified Implementation Specialist Certifi
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 127,000.00 to 155,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
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