ServiceNow Administrator

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

• Are you ready to build expertise across the full ServiceNow platform without being limited to a single area?
• Ready to become a key part of a collaborative team, building in-house ServiceNow expertise?
• Want a role that offers exposure to a global organization, hands-on learning, and room to grow your career?

Practical Information

Location: India, Gurgaon, Bangalore, Chennai, Hyderabad, Pune | Reports to: Team Lead ServiceNow | Team Size: 13 | Work Arrangement: Hybrid | Visa Requirements: Valid visa for India | Language Requirements: English | Learn more: softwareone.com

As our new ServiceNow Administrator, you will serve as a first point of contact for business stakeholders regarding ServiceNow platform issues and development needs. You will ensure the secure, reliable, and efficient operation of the ServiceNow platform while driving continuous improvements. Working closely with business and technical teams, you will translate requirements into scalable solutions, automate processes, and support integrations, upgrades, and platform governance.

Key Responsibilities

• Administer and maintain users, groups, roles, ACLs, security settings, and platform configurations
• Configure and support ITSM and CSM capabilities including Incident, Problem, Change, Service Request, Knowledge Management, portals, and case management
• Build and maintain forms, fields, tables, views, notifications, UI Policies, UI Actions, Data Policies, and scripts
• Configure workflows and Flow Designer solutions to automate business processes
• Troubleshoot platform issues, integrations, configuration challenges, and user-reported incidents
• Collaborate with business and technical stakeholders to deliver secure, maintainable ServiceNow solutions

What we need to see from you

• Experience with ServiceNow administration, platform configuration, maintenance, troubleshooting, and support
• Knowledge of users, groups, roles, ACLs, security, tables, data models, forms, lists, views, notifications, Import Sets, and Transform Maps
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, workflows, Flow Designer, and JavaScript
• Practical exposure to ATF, Service Catalog configuration, CSM functionality, and REST/SOAP integrations
• Analytical problem-solving skills with the ability to diagnose and resolve platform issues
• Communicates and collaborates effectively
• ServiceNow Certified System Administrator certification

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values)
• A mentor who supports your successful start and is at your side with advice and action
• President's Club: Recognition awarded by leadership and your peers
• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Job Function

IT & Solutions

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.