ServiceNow Administrator

RESPONSIBILITIES:

• Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.
• Configure/Update core modules such as:
• • Incident Management
  • Change Management
  • Problem Management
  • Service Catalog
• Manage users, roles, groups, and permissions
• Create and maintain:
• • Workflows/Flow Designer automations
  • Forms, fields and UI policies
  • Business rules and client scripts
• Monitor system performance and troubleshoot issues
• Manage update sets and migrations between instances

• Manage data integrity (imports, exports, cleanup) 
• Configure/Update notifications, SLA & reporting dashboards
• Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
• Document configurations and maintain governance standards

Required Skills & Qualifications          

• 3-5 years’ experience administering ServiceNow
• Strong understanding of ITSM processes (ITIL framework preferred)
• Knowledge of:
• • JavaScript (for scripting with ServiceNow)
  • Flow Designer/Workflow Editor
  • CMDB (Configuration Management Database)
  • LDAP/SSO (SAML, ADFS)
• Strong problem-solving and troubleshooting skills
• Ability to work with stakeholders and gather requirements
• Ability to work under pressure
• Ability to work varying hours in necessary, including evenings.
• ServiceNow Certified System Administrator (CSA)
• Experience with additional modules (ITAM & ITOM)

Day to day

• Handling user access requests and issues
• Configuration of new forms or fields for business needs
• Troubleshooting incidents related to ServiceNow
• Enhancing workflows & automations
• Support audits & compliance requirements
• Core hours are Monday – Friday 8:00am – 4:00PM

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