ServiceNow Administrator/Developer – SA2 - TS/SCI Poly required

ServiceNow Administrator/Developer 
Clearance: Active TS/SCI with Polygraph required.

We are seeking a ServiceNow Administrator/Developer (SA2) to join a highly skilled team supporting the design, development, administration, and integration of enterprise ServiceNow solutions. The ideal candidate will have hands-on experience managing and developing within a self-hosted ServiceNow environment, with strong Linux/UNIX troubleshooting and JavaScript development skills.

This position supports a hybrid cloud environment and provides an opportunity to work on automation, integrations, workflows, reporting, and process improvements. AWS experience is a plus.

Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow environments.
• Develop and maintain custom ServiceNow workflows and service requests.
• Build solutions that meet business and technical requirements.
• Develop and maintain ServiceNow views, dashboards, and reports.
• Implement integrations and process automation using ServiceNow Orchestration.
• Develop scripts to automate routine administrative and operational tasks.
• Perform system, integration, and Section 508 compliance testing.
• Monitor ServiceNow application health, usage, performance, and compliance.
• Evaluate existing ServiceNow capabilities and recommend enhancements and process improvements.
• Troubleshoot Linux/UNIX systems supporting the ServiceNow environment.
• Create and maintain technical documentation.
• Train and mentor junior team members.
• Work collaboratively with engineering, development, and customer teams to deliver reliable solutions.

Required Qualifications

• 2+ years of hands-on ServiceNow Administration and Development experience.
• Experience administering and troubleshooting Linux/UNIX systems.
• Development experience with JavaScript or other high-level programming languages.
• Working knowledge of HTML, XML, and CSS.
• Experience developing workflows, service requests, reports, and automated processes in ServiceNow.
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior technical personnel.
• Strong communication, troubleshooting, and interpersonal skills.
• Ability to work effectively in a collaborative team environment.

Desired Qualifications

• Experience administering a self-hosted ServiceNow instance, including ServiceNow application upgrades.
• Experience with ServiceNow Orchestration and integrations.
• Java development experience.
• Experience analyzing existing processes and implementing efficiencies through automation.
• ServiceNow certifications, such as ServiceNow Certified System Administrator or Certified Application Developer.
• AWS/cloud experience.

LCAT Requirements

• 10 years of experience as a Systems Administrator (SA) supporting programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five additional years of Systems Administration experience may be substituted for the Bachelor’s degree.
• Must meet DoD 8570.01-M IAT Level II requirements with one of the following certifications:
  • Security+
  • SSCP
  • GSEC
  • CCNA Security
  • GICSP