Service WriterLocation: In-Office | Monday-Friday, 7:30 AM - 4:30 PM Pay Range: $22 - $30/hour depending on experience + Performance BonusesAre you detail-oriented, organized, and confident communicating repair options to customers?Do you take pride in building accurate proposals that protect profitability and move jobs forward without delays?We're looking for a strong Service Writer who can generate timely, accurate repair and replacement proposals based on technician findings, and follow those recommendations all the way through to approval.This role plays a critical part in profitability, customer communication, and operational flow between technicians, dispatch, purchasing, and management.Why You'll Love Working HereFamily-feel culture - Leadership knows your name and values your contribution.Privately owned & involved leadership - Not private equity. Decisions are made locally and thoughtfully.Growing company with opportunity - Advancement potential as departments expand.Continuing education matters - Access to Interplay and scheduled trainings.Company events & celebrations - Team parties and events throughout the year.Performance bonuses - Your accuracy and follow-through directly impact results.If you're someone who likes structure, accountability, and seeing projects through from start to finish, this is a strong fit.BenefitsMedical (multiple plan options to choose what works best for you and your family)DentalVisionLife InsuranceHSA401(k)Paid holidaysSick leaveVacation - Up to 3 weeks accrued based on tenureWhat You'll Be Responsible ForYou will generate accurate and timely repair and replacement proposals based on technician recommendations for both residential and commercial customers.Key responsibilities include:Researching parts cost and availabilityBuilding accurate material lists and staging requirementsGenerating electronic purchase ordersCreating detailed repair and replacement proposals with correct part numbers and vendorsEnsuring proposals for:Inoperable equipment are sent within 24 hoursOperational equipment are sent within 48 hoursObtaining internal approval prior to sending proposalsMaintaining and updating the Commercial Quote LogTracking and following up on all pending recommended work until approved or declinedCreating new work orders for approved jobs and forwarding them for schedulingAssisting customers in prioritizing repairs vs. replacement decisionsEducating customers on additional products or servicesSupporting dispatch and customer service when neededThis role directly impacts gross margin, scheduling efficiency, and customer satisfaction.What We're Looking ForRequired:High school diploma or GEDMinimum 2 years in customer service, estimating, or related experienceStrong written communication skillsAbility to multi-task and manage multiple active proposalsStrong organizational skillsProficiency with Excel, Word, and Adobe AcrobatAdvanced customer service skillsPreferred:Knowledge of HVAC, plumbing, or electrical industriesExperience with ServiceTitan or similar softwareUnderstanding of gross margin and job costing principlesA Final WordThis role is for someone who understands that quoting isn't just typing numbers, it's protecting profitability, supporting technicians, and guiding customers to make informed decisions.If you're organized, responsive, financially aware, and motivated to follow through until work is approved and scheduled - we'd love to connect with you.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment