Job SummaryThe Front Desk Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.
Fast-paced, high volume retail environment with growth and career opportunities.
Responsibilities - Promptly meets and greets customers
- Answers phone and schedules appointments with customers
- Determines the nature of customer problems and visually inspect the vehicle
- Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
- Explains warranties, options, pricing, etc. to the customer
- Obtains customer approval for service before delivering order to service personnel
- Reviews completed repairs or services performed with customers and collects payment
Desired Qualifications - High School graduate or comparable vocational training
- Knowledge of computerized sales and marketing software
- Knowledge of auto/truck tire, lubrication and maintenance issues
- Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
- 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
- Retail customer service and customer relations experience
- Preferred Experience
- 3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
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- Tire Manufacturer Sales Skills certification a plus
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